Jose Gonzales-Estefan
Phoenix,AZ
Summary
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Smashburger
03.2026 - Current
- Established a new high-volume food production and delivery system to ensure consistent, on-time, and within budget orders
- Upheld the highest standards of cleanliness and staff conduct
- Reduced the time to re-engage lost customers by 20% via a thorough customer retention plan and staff training
- Reengaged and hired on the team to increase sales by 35% YoY
- Adapted to changing market conditions to give new recommendations and feedback to retain new and existing customers
General Manager
Baggin's Gourmet Sandwiches
08.2019 - 02.2025
- Spearheaded operational strategies that increased annual revenue by 10% while reducing costs.
- Managed a team of 12 employees, overseeing remote scheduling, training, and performance tracking.
- Led digital transformation initiatives, integrating automation tools for customer orders and staff coordination.
- Designed and executed customer retention programs, resulting in a 10% increase in repeat business.
- Developed and optimized online ordering processes to improve service efficiency and reduce wait times.
Customer Service Representative
Amazon.com
10.2015 - 04.2016
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
Education
High School - Technology focused
Palo Verde Magnet High School
Tucson, AZ05-2005
Skills
- Customer service
- Computer literacy
- Time management
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Adaptability
- Compliance & Quality Assurance
- Cost Control (Sales, Labor, & Inventory)
Certification
- Certified Trainer, Baggin's Gourmet Sandwiches - 2015 to 2024
- Servsafe License - 2021
Languages
English
Spanish
Timeline
General Manager
Smashburger
03.2026 - Current
General Manager
Baggin's Gourmet Sandwiches
08.2019 - 02.2025
Customer Service Representative
Amazon.com
10.2015 - 04.2016
High School - Technology focused
Palo Verde Magnet High School