Jose Hernandez
Youngstown,OH
Summary
As the owner of Polished Gents Barbershop, I leveraged financial management expertise and exceptional customer service to significantly enhance client satisfaction and loyalty. My strategic planning and marketing skills expanded our customer base and fostered a team-oriented environment, driving the shop's success and reputation in a competitive market.
Overview
5
5
years of professional experience
Work History
Shop Owner
Polished Gents Barbershop
196 McCartney Rd. Campbell,OH 44512
12.2019 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
Education
Certificate Master Barber Course - Master Barber
Ralphael’s Department of Barbering
815 Youngstown Warren Rd.,Niles,Ohio 4444610.2018
Skills
Marketing experience
Sales proficiency
Customer service background
Financial management expertise
Relationship building
Strategic planning
Operations management
Marketing
Client Service
Business planning
Coaching and mentoring
Business administration
Timeline
Shop Owner
Polished Gents Barbershop
12.2019 - Current
Certificate Master Barber Course - Master Barber
Ralphael’s Department of Barbering