Jose Hernandez
Fairfield,OH
Overview
6
6
years of professional experience
Work History
Supervisor
Capstone Logistics LLC.
Cincinnati, Ohio
07.2018 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Team Leader
Capstone Logistics LLC.
Cincinnati, Ohio
07.2018 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assessed company operations for compliance with safety standards.
Skills
- Process Improvement
- Operations Management
- Schedule development
- Strategic Planning
- Business Development
- Staff Management
- Equipment Inspections
- Materials Movement
- General Labor
- Warehouse picking
- Material Handling
- Teamwork and Collaboration
Languages
Spanish
Full Professional
Timeline
Supervisor
Capstone Logistics LLC.
07.2018 - Current
Team Leader
Capstone Logistics LLC.
07.2018 - Current