Jose Hernandez De Hoyos
DeLand,United States
Summary
Dynamic aviation security and customer service professional with a track record of implementing process improvements that enhance passenger experience and safety. Successfully managed operations in fast-paced environments, ensuring compliance with regulations while prioritizing customer satisfaction. Seeking to bring expertise to a flight attendant position.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
Orlando, Florida
03.2024 - Current
- Conduct passenger and baggage screenings using advanced security technology and TSA procedures.
- Ensure compliance with aviation security regulations and operational safety standards.
- Assist passengers during security screening while maintaining efficiency and professionalism.
- Clarified airport procedures and security requirements to passengers, ensuring understanding and compliance.
- Respond calmly and professionally during high-pressure and sensitive situations.
- Delivered professional customer service to travelers, enhancing passenger experience in fast-paced airport environment.
Director of Operations
Allways Deliver
Bloomfield, Michigan
07.2020 - 06.2023
- Led operational teams in fast-paced environment, enhancing efficiency and prioritizing customer satisfaction.
- Implemented process improvements to enhance productivity and reduce delays.
- Coordinated multiple operational priorities with professionalism and organization, ensuring smooth execution of tasks.
- Managed daily operations, fostering strong communication with employees and customers to ensure alignment and satisfaction.
Automotive Sales Consultant
David Maus Toyota
Sanford, Florida
01.2019 - 07.2020
- Developed strong customer relationships through effective communication and professionalism.
- Identified customer needs and delivered tailored solutions to enhance satisfaction.
- Resolved customer concerns while maintaining a positive customer experience.
- Collaborated with team members to meet performance targets and enhance customer satisfaction.
Sales Manager
AT&T
Altamonte Springs, Florida
08.2015 - 12.2018
- Led team to exceed customer service and sales goals through motivation and support.
- Cultivated strong customer relationships by resolving issues and communicating effectively.
- Conducted staff training sessions focused on customer experience and teamwork.
- Managed daily operations to consistently uphold company standards and professionalism.
Education
TSA Certification -
FLETC Academy
Georgia01-2024
Customer Service Associate -
Instituto Tecnoligico De PR
Ponce PR05-2002
Correction Officer Academy -
Puerto Rico01-1999
High School Diploma -
Newman E. Gadia
Ponce, Puerto RicoSkills
- Aviation security
- Safety and compliance
- Threat assessment
- Passenger assistance
- Customer service excellence
- Conflict resolution
- Problem solving
- Time management
- Adaptability in fast-paced environments
- Team collaboration
- Supervisory techniques
- Professional communication
Additional Information
Authorized to work in the United States, Flexible schedule, including weekends and holidays, Comfortable working in fast-paced, high-pressure environments, Experienced interacting daily with diverse travelers and customers
Languages
- Spanish
- English
Timeline
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
03.2024 - Current
Director of Operations
Allways Deliver
07.2020 - 06.2023
Automotive Sales Consultant
David Maus Toyota
01.2019 - 07.2020
Sales Manager
AT&T
08.2015 - 12.2018
TSA Certification -
FLETC Academy
Customer Service Associate -
Instituto Tecnoligico De PR
Correction Officer Academy -
High School Diploma -
Newman E. Gadia