Jose Herrera

• Led daily housekeeping operations for guest rooms, ensuring adherence to cleanliness standards and enhancing team performance.
• Conduct room inspections to ensure Hyatt brand standards in cleanliness, presentation, and maintenance readiness.
• Supervised room attendants and house attendants, delivering coaching, guidance, and constructive feedback to uphold service quality.
• Collaborated with Housekeeping, Engineering, and Front Office leadership to resolve room-related issues, enhancing overall guest experience.
• Support cross‑department communication to reduce service recovery incidents and elevate guest satisfaction.

• Executed operational rotations in Front Office, Housekeeping, Rooms, and Guest Services to gain comprehensive understanding of hotel operations.
• Supported leaders in daily operations and ensured service standards while optimizing departmental workflows.
• Developed foundational knowledge in hotel business strategy to enhance guest-focused service delivery.

• Served primarily as a F&B supervisor supporting restaurant and bar operations and ensuring smooth service flow.
• Supervised F&B team members, supported shift leadership, and ensured consistent service quality.
• Coordinated FOH and BOH communication to maintain strong timing, accuracy, and guest satisfaction.
• Assisted Security team as needed, supporting incident coordination and maintaining a safe environment.
• Resolved escalated guest concerns and implemented effective service‑recovery solutions.
• Supported staffing, shift coverage, and operational troubleshooting during peak business periods.

• Delivered property security for a high‑occupancy hotel, ensuring safety for thousands of guests weekly.
• Monitored CCTV cameras, conducted routine patrols, and secured building nightly to enhance guest safety.
• Reduced incident frequency through proactive surveillance and guest engagement.
• Responded to medical incidents, administering first aid until EMS arrival to ensure guest well-being.
• Performed inspections of emergency equipment including fire extinguishers, first‑aid kits, and emergency communication devices.
• Trained new officers on procedures, report writing, and guest-centric security practices to improve team effectiveness.

• Responded to structure fires, medical calls, vehicle accidents, and emergency situations, ensuring swift and effective action to minimize risk to life and property.
• Operated hoses, ladders, ventilation tools, and various firefighting equipment during emergency response.
• Assisted in search‑and‑rescue operations and provided initial patient care, contributing to successful recovery and treatment of individuals in distress.
• Participated in ongoing training in fire behavior, ICS procedures, and emergency response best practices to enhance team readiness and operational effectiveness.
• Maintained apparatus, tools, and personal protective equipment to ensure operational readiness.

Cook/Prep-

• Prepared menu items during high volume service, ensuring adherence to food safety standards
• Organized kitchen station and rotated inventory to maintain optimal kitchen efficiency

Expo-

• Coordinated communication between kitchen staff and front of house teams to ensure accurate delivery.
• verified plate quality and presentation before service

Host-

• Managed the seating chart, greeted guests, and maintained a steady flow of front of house operations
• Addressed guest needs promptly, enhancing overall dining experience

Busser-

• Cleared and reset tables efficiently, contributing to faster table turnover and improved service flow
• Assisted servers and ensured a clean environment