Jose Iglesias
Lubbock,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Logans Roadhouse Grill, showcasing exceptional time management and communication skills. Expert in sanitization practices, significantly reducing pathogen transmission at Germblast. Achieved seamless teamwork and efficiency, driven by a focus on food safety and customer service excellence. Effective Student committed to learning, developing skills in Business Administration and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Held a 4.0 GPA throughout spring semester 2024.
Overview
3
3
years of professional experience
Work History
Server
Logans Roadhouse Grill
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Infections Control
Germblast
09.2023 - Current
- Implemented isolation precautions for high-risk patients, minimizing exposure risks to others within the healthcare environment.
- Optimized environmental cleaning procedures, resulting in decreased transmission of pathogens within the facility.
- Conducted regular audits of clinical practices related to infection control measures, identifying areas for improvement and providing targeted recommendations.
- Set clear policies to improve success of infection control measures in departments.
- Coordinated successfully and with full compliance to prevent infections according to facility and Joint Commission standards.
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Educated patients and families about infectious disease prevention strategies, fostering increased understanding and engagement in self-care activities.
Grocery Sacker
Market Street Grocery Store
08.2021 - 04.2022
- Assisted in maintaining a clean and well-organized store environment for a positive shopping experience.
- Supported team members in stocking shelves, ensuring product visibility and accessibility for shoppers.
- Enhanced store safety with prompt attention to spills, hazards, and proper signage placement.
- Efficiently separated and organized returned items, expediting restocking processes within various departments.
- Maintained cart cleanliness with regular sanitization measures, promoting health and safety standards within the store.
- Increased checkout efficiency by promptly and accurately bagging groceries according to customer preferences.
- Elevated overall shopping experiences through personalized interactions with each customer at checkout.
- Upheld company values through consistent adherence to set policies, procedures, and guidelines.
Education
Business - Business Administration
South Plains College
Lubbock, TXSkills
Time management
Attention to detail
Communication
Sanitization Expert
Food safety
Customer Service
Additional Information
Volunteered at Shelby’s Bridge in Sudan, Texas, providing guidance and support to children with special needs. Assisted in preparing them for the work environment by engaging in skill-building activities, including reading and instructional sessions aimed at enhancing their personal and professional development.
Timeline
Server
Logans Roadhouse Grill
08.2024 - Current
Infections Control
Germblast
09.2023 - Current
Grocery Sacker
Market Street Grocery Store
08.2021 - 04.2022
Business - Business Administration
South Plains College