Jose jaime
Santa Fe,NM
Summary
Dedicated server with exceptional customer service skills, known for fostering positive dining experiences and streamlining operations through effective POS utilization. Exceptional sales techniques used to make the customer feel welcomed. Selling product but also, myself to ensure that I sell the whole experience.
Overview
5
5
years of professional experience
Work History
Server
Pantry Rio
03.2025 - Current
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Handled customer inquiries and resolved issues promptly to foster positive dining experiences.
- Utilized POS system effectively for order entry and payment processing, streamlining operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Jinja Bar & Bistro
01.2024 - 02.2025
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed order accuracy while efficiently processing transactions in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service protocols to enhance team performance.
Expo Runner
Tomasita's
05.2021 - 10.2023
- Delivered timely food and beverage orders to customers, ensuring accuracy and satisfaction.
- Assisted in training new staff on service standards and operational procedures.
- Coordinated with front-of-house staff to ensure smooth workflow during peak hours.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Collaborated with kitchen staff to streamline order fulfillment processes for improved efficiency.
- Maintained cleanliness and organization of serving areas, enhancing overall dining experience.
Education
High School Diploma -
Capital High School
4851 Paseo Del Sol05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Sales expertise
- Sales techniques
- Quality control
- Point of sale operation
- Beverage preparation
- Allergy awareness
- Dining area maintenance
- Team collaboration
- Food running
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Pantry Rio
03.2025 - Current
Server
Jinja Bar & Bistro
01.2024 - 02.2025
Expo Runner
Tomasita's
05.2021 - 10.2023
High School Diploma -
Capital High School