Jose Jaramillo
Phoenix,AZ
Summary
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
10
10
years of professional experience
Work History
Store Manager
Quick Trip
09.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
First Assistant Manager
QuickTrip
11.2018 - 09.2021
- Ensures that the store team meets Quiktrip standards of store operations and is operated according to policies & procedures and career development task guide
- Responsible for the operation of the Food Service Counter
- Writes weekly schedules for part-time clerks
- Maintains proper merchandising by writing accurate orders and working backstock
- Train new hire part-time clerks
- Manage inventory discrepancies such as items not received from the quiktrip warehouse, make proper adjustment entries to orders received from outside vendors and research lost inventory
- Wrote performance evaluations for Second Assistants, Relief/ Night Assistants, full-time, and part-time clerks
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Second Assistant Manager
Quiktrip
10.2016 - 11.2018
- Awarded along with team members at that time “Best Of the Best” for the food service counter in the Arizona division in 2017
- Worked at a top 5 Quiktrip location in terms of profit and volume in the Arizona division and provided resolution to any setback that fell on weekend shifts
- Responsible for providing explanations to weekend cash issues
Relief Assistant Manager
Quiktrip
09.2014 - 10.2016
Education
Criminal Justice
Estrella Mountain Community College
Criminal Justice and Criminology
Arizona State University
Skills
- Bilingual, Spanish/English
- Store operations
- Inventory management
- Work Planning and Prioritization
- Strategic thinker
- Customer relations
- Training and mentoring
- POS systems
- Cash management
- Policies and procedures
- Staff management
- Sales expertise
Timeline
Store Manager
Quick Trip
09.2021 - Current
First Assistant Manager
QuickTrip
11.2018 - 09.2021
Second Assistant Manager
Quiktrip
10.2016 - 11.2018
Relief Assistant Manager
Quiktrip
09.2014 - 10.2016
Criminal Justice and Criminology
Arizona State University
Criminal Justice
Estrella Mountain Community College
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