Joseline Betanzos
Hayward,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Kay Jewlers
01.2020 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Receptionist
Manada Roofing Inc.
07.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with planning office events and meetings for smooth execution.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
No Degree - Criminal Justice
Sonoma State University
Rohnert Park, CAHigh School Diploma -
Mount Eden High School
Hayward06-2018
Skills
- Bilingual, Spanish/English
- Reporting and documenting
- Multitasking Abilities
- Team building
- Reliability
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Communication Skills
Timeline
Assistant Manager
Kay Jewlers
01.2020 - 10.2024
Receptionist
Manada Roofing Inc.
07.2018 - 01.2020
No Degree - Criminal Justice
Sonoma State University
High School Diploma -
Mount Eden High School