Jose Jimenez
Ontario,US
Summary
Seeking a challenging and rewarding career with a company where I can utilize my interpersonal skills along with my professional expertise towards the growth of the organization with the ability to provide direct customer service in an effective manner.
Overview
8
8
years of professional experience
Work History
Lead Assistant Manager
Rack Room
Livermore, CA
01.2025 - 10.2025
- Led daily operations ensuring optimal store performance and customer satisfaction.
- Mentored team members, fostering professional development and enhancing service delivery.
- Streamlined inventory management processes to reduce discrepancies and improve accuracy.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Coordinated promotional events, increasing foot traffic and boosting sales during key periods.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales merchandiser
DDs discount
07.2023 - 01.2025
- Coordinate product displays to enhance sales and customer engagement.
- Optimize inventory levels to ensure product availability and minimize stockouts.
- Collaborate with team to implement marketing strategies that boost store traffic.
- Analyze sales data to identify trends and improve merchandising decisions.
- Drive sales growth through effective inventory management and proactive restocking, ensuring product availability and maximizing revenue potential.
- Analyze sales patterns to refine product placement strategies, enhancing customer flow and boosting overall store performance.
- Devise creative visual merchandising solutions that captivate customers and drive impulse purchases, contributing to increased sales.
Loss prevention
DDs discount
08.2022 - 07.2023
- Monitored store environment to deter theft and enhance safety.
- Established strong presence at store entrance, greeting customers.
- Utilized observational skills to identify potential security risks.
- Collaborated with team to implement effective loss prevention strategies.
- Contributed to a noticeable reduction in store theft incidents.
- Analyzed theft patterns and security vulnerabilities, developing data-driven solutions that led to a notable decrease in inventory loss.
- Fostered strong relationships with store staff, training them on loss prevention techniques and creating a culture of security awareness.
Trainer
GXO Logistics
04.2021 - 07.2022
- Support and mentor new employees from the company and agencies
- Provided in-depth knowledge of company processes and procedures
- Liaise with managers to determine training needs and schedule training sessions
- Coach, counsel, and motivate employees to meet and exceed production goals along with assist with any questions
- Communicate with management with training and where support is needed along with completing regularly schedule duties such as meeting productivity goals, packages, orders, and inventory
Warehouse Worker
GXO Logistics
03.2021 - 04.2021
- Processing and packing orders
- Counting inventory and reporting all documentation to management
- Check for quality control and ensure orders are shipped in a timely manner
- Acted as a warehouse assistant to all supervisors in each department to manage, organize, and retrieve their schedules and work distribution
- Highly requested to assist in all departments throughout the facility to complete tasks and assist team members with their workload
Assistant Manager
Shoe Palace
08.2019 - 02.2021
- Took ownership while managing location
- Keep a clean, neat, and organized store
- Assisted the manager in making sure your store operates at a high level
- Evaluated employee performance and help coach to improve
- Make sure customers are always receiving the ultimate experience
- Learned and maintained up-to-date product knowledge
Lead of Service
Forever 21
12.2017 - 08.2019
- Delegated and coordinated tasks among the team
- Assisted in daily operations and help with customer issues
- Familiarity with customer service standards and processes.
- Managed high-level customer complaints and provide immediate resolution and disputes.
- Managed a team of customer service staff members to support a company's customer service activities
Education
High School Diploma -
Pegasus High School
San Jose, CA05.2017
Skills
- Data Entry
- Customer Service
- Microsoft Office
- Distribution Management
- Training
- Office Management
- Retail Management
- Documentation
- Reporting
- Communication
- Mentoring
- Inventory Management
- Quality Control
- Team Leadership
- Problem Solving
Timeline
Lead Assistant Manager
Rack Room
01.2025 - 10.2025
Sales merchandiser
DDs discount
07.2023 - 01.2025
Loss prevention
DDs discount
08.2022 - 07.2023
Trainer
GXO Logistics
04.2021 - 07.2022
Warehouse Worker
GXO Logistics
03.2021 - 04.2021
Assistant Manager
Shoe Palace
08.2019 - 02.2021
Lead of Service
Forever 21
12.2017 - 08.2019
High School Diploma -
Pegasus High School