Jose Estrada
Chicago,IL
Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 18 years experience providing service to dinner guests at restaurant. Detailed organizer of service operations with versatility in stressful circumstances.
Motivated server with 18 years experience successfully serving customers in busy, restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
Proactive server with 18 years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Dependable server with 18 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
Versatile server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Customer-oriented server with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Service-oriented server with 18 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
Cheerful server offering 18 years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
The Signature Room At The 95th
Chicago, IL
09.1998 - 10.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Checked identification to enforce age regulations for alcoholic beverages.
- Increased sales from $[Number] to $[Number] by upselling [Product] to customers. if possible.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Education
High School Diploma -
Escuela Secundaria Tecnica #60
San Julian Jalisco , Mexico07.1990
Skills
- Beverage preparation
- Sales expertise
- Food and beverage pairings
- Cash handling
- Wine Service
- Order Accuracy
- Menu Memorization
- Hospitality Service Expertise
- High-Volume Dining
- Food running
- Banquet coordination
- Menu presentation
Certification
- ServSafe
- On-Permise Basset Alcohol Certification
- Moran Consulting Inc, Service Essentials Certificate
Illinois basset training certificate
The Illinois Basset Training is to learn about the standards of different types of drinks.
e.g. a 12 oz of beer , a 5 ounce of wine or a mixed drink with 1.5 oz of liquor are same alcohol volume.
Also to know when a customer had to much to drink drink and alert the MOD
Each pearson is different, e.g size and weight and when consuming food is a different situation.
Timeline
Server
The Signature Room At The 95th
09.1998 - 10.2020
High School Diploma -
Escuela Secundaria Tecnica #60