Jose Labra
Allegan,MI
Summary
Experienced Restaurant Server and Customer Service professional with 7 years in the food industry. Skilled in team training, negotiation, and handling high-pressure situations. Trusted to manage large party reservations and consistently deliver exceptional customer satisfaction through strong communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Server
Marker 14
Saugatuck
07.2026 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
Server
THE BUTLER
Saugatuck
09.2022 - Current
- Built strong customer relationships by connecting with guests on a personal level, enhancing repeat business and positive feedback.
- Trained new employees on restaurant procedures.
- Thrived in high-pressure environments by efficiently managing multiple tables during peak hours, ensuring timely and accurate service.
- Earned managers trust to handle large party reservations, consistently coordinating successful events for any party size.
Sales Representative
Gold Medal Roofing
Allegan
05.2024 - 09.2024
- Met with customers to assess needs and ensure expectations were met, resulting in increased client satisfaction and repeat business.
- Closed contracts by effectively presenting solutions and addressing concerns, contributing to overall sales targets.
- Utilized strong negotiation skills to secure favorable terms for both clients and company, supporting revenue growth.
- Enhanced homeowner comfort and satisfaction by clearly communicating project details and maintaining transparency throughout the process.
- Demonstrated honesty and straightforward communication, building trust and long-term client relationships.
- Maintained a positive attitude and readiness to work, contributing to a collaborative and productive team environment.
Framer
Agera Custom homes
06.2021 - 08.2023
- Contributed to family construction business by assisting with framing projects, supporting timely completion and quality workmanship.
Manager
Pizza Hut
Allegan
03.2019 - 06.2021
- Managed Pizza Hut operations for one year, improving customer service and team performance through hands-on leadership.
- Trained new employees with diverse learning styles, increasing team competency and reducing onboarding time.
- Demonstrated patience and adaptability by mentoring high school students entering the workforce for the first time.
- Enhanced customer satisfaction by resolving issues promptly and modeling effective communication for staff.
Education
High school diploma -
Allegan High School
Allegan, MI06.2021
Skills
- Merchandising expertise
- Wine knowledge
- Cleaning and sanitation
- Heavy lifting
- Microsoft Word proficiency
- Snow removal and plowing
- Food preparation and safety
- Serving and bartending
- Customer service excellence
- Basic math skills
- Staff training and development
- Driving skills
- Cash handling and cashiering
- Conflict resolution strategies
- Sales techniques
- Drywall installation
- Order fulfillment processes
- Customer inquiry handling
Languages
- English
- Spanish
Timeline
Server
Marker 14
07.2026 - Current
Sales Representative
Gold Medal Roofing
05.2024 - 09.2024
Server
THE BUTLER
09.2022 - Current
Framer
Agera Custom homes
06.2021 - 08.2023
Manager
Pizza Hut
03.2019 - 06.2021
High school diploma -
Allegan High School