Jasmine Laureano
Fort Worth,TX
Summary
Detail oriented quality focused professionally trained in medical administrative support. Successful track record of handling complicated assignments and administrative requests. Highly experienced in handling confidential information and processing payments. Personable and dedicated customer service representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
RemX, McKesson Specialty
Fort Worth, TX
11.2023 - 02.2024
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Insurance Verification Specialist
Capgemini
Fort Worth, TX
09.2022 - 06.2023
- Updated patient and insurance data and input changes into company computer system.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Navigated through multiple online systems to obtain documentation.
- Examined claims, records and procedures to grant approval of coverage.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Customer Service Representative
Day Star Staffing
Dallas, TX
01.2019 - 07.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld privacy and security requirements for customer information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Crew Member
Snap Kitchen
Fort Worth, TX
10.2017 - 08.2018
- Responsible for merchandise and equipment valued at over $10,000
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Compiled, sorted, and filed records of product orders, business transactions, and other activities.
Sales Associate
Build-A-Bear
Arlington, TX
05.2015 - 08.2016
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products, and services information.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Team Member
Chic-Fil-A
Arlington, TX
01.2014 - 05.2015
- Assisted customers at drive-through window and front counter; verified & packed orders
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
Diploma - Polysomnography
Concorde Career College
Grand Prairie, TX01.2022
High School Diploma -
James Martin High School
Arlington, TX06.2017
Skills
- Outstanding Verbal & Written Communication
- Proficient in Microsoft Suite of Tools Including Word & Excel
- Critical Thinking
- Contributive Team Member
- Agile & Quick Learner
- High Technical Aptitude
- Able to Work Independently
- Secure Data Practices
- Insurance Terminology
Timeline
Insurance Verification Specialist
RemX, McKesson Specialty
11.2023 - 02.2024
Insurance Verification Specialist
Capgemini
09.2022 - 06.2023
Customer Service Representative
Day Star Staffing
01.2019 - 07.2021
Crew Member
Snap Kitchen
10.2017 - 08.2018
Sales Associate
Build-A-Bear
05.2015 - 08.2016
Team Member
Chic-Fil-A
01.2014 - 05.2015
Diploma - Polysomnography
Concorde Career College
High School Diploma -
James Martin High School