Jose Leal
San Antonio,United States
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
14
14
years of professional experience
Work History
Server Trainer
Iron Cactus
San Antonio, TX
03.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Bartender
La Flame
San Antonio, TX
02.2018 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
Food Expeditor
La Fogata Authentic Mexican Restaurants
San Antonio, TX
06.2017 - Current
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
- Improved order accuracy with thorough review of each dish before serving to customers.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Maintained a clean and organized workspace, adhering to health and safety regulations at all times.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
Cashier Supervisor
Cantábria
Monterrey
06.2010 - 06.2014
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
- Promoted customer engagement by conducting surveys on shopping experiences and incorporating feedback into ongoing improvement initiatives.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Built positive relationships with customers to increase repeat business.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
Education
Yes -
Víctor J Ferrari
San Antonio, TX04.2011
Skills
- Guest Relations Management
- Order Accuracy
- Wine Pairings
- Food and beverage pairings
- Menu Memorization
- Food Quality Standards
- Safe Food Handling
- Menu presentation
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer
Iron Cactus
03.2021 - Current
Bartender
La Flame
02.2018 - Current
Food Expeditor
La Fogata Authentic Mexican Restaurants
06.2017 - Current
Cashier Supervisor
Cantábria
06.2010 - 06.2014
Yes -
Víctor J Ferrari