Jose Lemus
Lennox,CA
Summary
Upbeat Front Office Supervisor who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Flexible with all hours and always looking to be challenged for continued growth and experience.
Overview
9
9
years of professional experience
Work History
Front Office Supervisor
Azul Hospitality Group
Los Angeles, California
05.2016 - Current
- Ensure efficient guest registration, check out and telephone service.
- Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure.
- Ensure guest complaints and requests are handled in a courteous and professional manner and finding creative solutions.
- Direct and train Front Office staff and assisting in new-hire and on-going training.
- Direct front desk staff and other hotel departments in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
- Relay all pertinent information to front desk agents, housekeeping, engineering, and food & beverage departments.
- Ensuring proper staffing levels based on hotel demand.
Crew Lead
CKE Restaurants
Los Angeles, CA
05.2013 - 05.2016
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
Education
High School Diploma -
El Camino College
Torrance, CASkills
- Organization and Planning
- Attention to detail
- Situation diffusing
- Written and verbal communication
- Staff Training
- Critical thinking
- Proactively preparing for worst case scenarios
- Time management
- Prioritizing tasks
Accomplishments
- Collaborated with team of 3 in the opening of a new restaurant in Alberta, Canada for CKE Restaurants.
- Associate of the month August 2014
- Associate of the month July 2018
Languages
Spanish
Native or Bilingual
Timeline
Front Office Supervisor
Azul Hospitality Group
05.2016 - Current
Crew Lead
CKE Restaurants
05.2013 - 05.2016
High School Diploma -
El Camino College
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