Jose Leon
Kissimmee,FL
Summary
Dedicated customer service professional with over three years of experience providing exceptional service in fast-paced environments. Adept at handling customer inquiries, resolving issues efficiently, and creating positive experiences.
Strong communication skills, attention to detail, and a commitment to ensuring passenger satisfaction and safety. Enthusiastic about transitioning into the transportation industry as a train attendant, bringing a customer-focused mindset, adaptability, and a willingness to learn.
Overview
7
7
years of professional experience
Work History
Food And Beverage Associate
Walt Disney World Resort
Kissimmee, FL, USA
03.2022 - Current
- Provided excellent customer service to guests in a timely and professional manner
- Assisted with food preparation, including washing, cutting, storing ingredients
- Adhered to all safety and sanitation guidelines while preparing food items
- Greeted customers upon arrival and took their orders promptly
- Processed payments from customers using point-of-sale systems
- Resolved customer complaints in an efficient and friendly manner
- Increased customer satisfaction by providing personalized food recommendations and attentive service.
- Developed strong product knowledge to effectively answer customer questions and assist with purchasing decisions.
CLEANING SUPERVISOR
Multycery LLC
Orlando, FL, USA
11.2019 - 02.2022
- Equipped employees with equipment and knowledge required to successfully complete each assignment
- Trained employees in cleaning procedures, safety standards, and performance requirements
- Reviewed employees' work to verify quality and completeness
- Coordinated back-end tasks such as ordering supplies and chemicals to support efficient cleaning work
- Improved inventory management by creating checklist for stocking of cleaning carts
- Identified opportunities to improve services and increase the efficiency of operations
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Maintained the cleaning supplies necessary to meet expected work demands
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Helping to resolve employee issues
Attraction Attendant
Universal Studios Orlando
Orlando, FL
05.2018 - 11.2019
- Participated in ongoing training programs to stay updated on industry standards, new attractions, and company policies.
- Ensured timely completion of daily opening and closing procedures while adhering to company guidelines.
- Managed crowd control effectively, ensuring a pleasant experience for all guests visiting the attraction.
- Conducted regular inspections of attractions to ensure compliance with safety guidelines and regulations.
- Collaborated with team members to maintain overall efficiency and productivity during high-traffic periods.
- Implemented emergency protocols when necessary, prioritizing guest safety above all else during unexpected situations.
- Maintained a clean and safe environment for guests by performing routine safety checks and cleaning tasks.
- Improved safety standards with consistent adherence to safety protocols and guidelines.
- Managed daily operations of attractions, ensuring smooth functioning and minimal downtime.
Education
Associate Of Arts - Engineering (Pre-Engineering)
Valencia College
Orlando, FL01.2022
CERTIFICATE ELECTROCARDIOGRAPH TECHNICIAN -
American Vocational Academy
Kissimmee10.2021
CERTIFICATE PHLEBOTOMY TECHNICIAN -
American Vocational Academy
Kissimmee, FL09.2021
CERTIFICATE - NURSING ASSISTANT -
American Vocational Academy
Kissimmee, FL05.2021
HIGH SCHOOL DIPLOMA -
Osceola High School
Kissimmee, FL05.2020
Skills
- Teamwork
- Motivation
- Serve customer
- Collaboration
- Organized
- Task prioritization
- Problem-solving
- Guest Services
- Sanitation standards
- Staff training support
- Bilingual
- Safety awareness
- Passenger assistance
- Decision-making
- First aid care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food And Beverage Associate
Walt Disney World Resort
03.2022 - Current
CLEANING SUPERVISOR
Multycery LLC
11.2019 - 02.2022
Attraction Attendant
Universal Studios Orlando
05.2018 - 11.2019
CERTIFICATE ELECTROCARDIOGRAPH TECHNICIAN -
American Vocational Academy
CERTIFICATE PHLEBOTOMY TECHNICIAN -
American Vocational Academy
CERTIFICATE - NURSING ASSISTANT -
American Vocational Academy
Associate Of Arts - Engineering (Pre-Engineering)
Valencia College
HIGH SCHOOL DIPLOMA -
Osceola High School