Jose Leon Hernandez
San Diego,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
CSR
Pizza Hut
San Diego
08.2022 - 02.2024
- In Charge of Preparing the pizza dough in the back and being a cashier in the front providing customer service.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
Delivery Driver
Amazon Flex
San Diego
01.2021 - 01.2022
- Deliver packages to customers on a daily basis usually in the mornings
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Education
General Diploma -
Montgomery Senior High
San Diego, CA06-2022
Some College (No Degree) -
Southwestern Community College
San Diego, CASkills
- Excellent Customer Service
- Conducting Inventory Efficiently
- Graphic Design
- Editing
- Video Production
- Leading Personnel
- Critical Thinking
- Coordination
- Active Listening
- Adaptive Team Player
- Microsoft Outlook
- Positive and Professional
- Typing Proficiency
- Computer Proficiency
Languages
- English
- Spanish
Projects
Solititude Film Project, Worked on a student film named "Solitude", Co-directed the film, Assistant to the camera operator, Writer of the script
Affiliations
- Digital and Traditional Artist
- Video/Short film maker (Records, Writer, Editor.
Accomplishments
- Sold the most Pizza Hut basketballs in the San Diego Area - Was able to sell 10 Pizza Hut themed basketballs for a Company challenge in the San diego area. I was able to sell more than all the stores in the area and won a gift card.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
CSR
Pizza Hut
08.2022 - 02.2024
Delivery Driver
Amazon Flex
01.2021 - 01.2022
General Diploma -
Montgomery Senior High
Some College (No Degree) -
Southwestern Community College