Jose Lerma
Denton
Summary
Dynamic Assistant Manager at QuikTrip for 5 years with a proven track record in enhancing retail operations and customer service. Expert in money handling and team leadership, I successfully improved inventory management processes, fostering a collaborative environment that boosted staff performance and customer satisfaction. Committed to operational excellence and team development.
Overview
6
6
years of professional experience
Work History
Assistant Manager
QuikTrip
Lewisville, TX
08.2020 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Assisted in inventory management, including stock replenishment and waste reduction initiatives.
- Collaborated with team members to enhance store merchandising and promotional displays.
- Trained and mentored new staff on customer service standards and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff management
- Retail operations
- Consulting
Additional Information
Handling calls from customers and management.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
QuikTrip
08.2020 - Current
High School Diploma -
Lewisville High School