Jose Loera
Arvin,CA
Summary
Professional with significant experience in retail parts industry, equipped to drive results and ensure customer satisfaction. Strong background in inventory management, order processing, and vendor relations. Known for team collaboration, reliability, and adaptability to changing needs. Consistently delivers accurate and efficient service with focus on precision and customer-centricity.
Personable and resourceful individual with knack for customer service and problem-solving. Possesses solid understanding of automotive systems and parts, combined with strong organizational and inventory management skills. Ready to contribute to efficient operations and customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Retail Parts Professional
CARQUEST
11.2022 - 06.2024
- Enhanced store sales performance with effective upselling techniques and personalized product recommendations.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Commercial Sales Manager
Oreilly Auto Pats
11.2014 - 11.2022
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Expanded market share through the identification of new business opportunities and partnerships.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Conducted regular client meetings to ensure satisfaction with products or services, addressing any concerns proactively to maintain strong relationships.
Retail Parts Specialist
Southern Auto
02.2000 - 10.2014
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained clean and neat parts counter and sales floor.
Education
High School Diploma -
Arvin High School
Arvin, CASkills
- Cash handling proficiency
- Store maintenance
- Customer service
- Professionalism
- Improving customer satisfaction
- Clean driving record
- Inventory management
- Order fulfillment
- Cycle counting
- Product merchandising
- Stock replenishment
- Reviewing deliveries
- Parts recommendation
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Parts Professional
CARQUEST
11.2022 - 06.2024
Commercial Sales Manager
Oreilly Auto Pats
11.2014 - 11.2022
Retail Parts Specialist
Southern Auto
02.2000 - 10.2014
High School Diploma -
Arvin High School