Jose Lopez
La Habra,CA
Summary
Motivated Assistant Manager with over 20 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Adept collaboration with General Manager to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Beakejeong Kbbq
Rowland Heights, California
09.2022 - Current
- Managed daily operations and ensured smooth restaurant workflow.
- Assisted in staff training and development to enhance service skills.
- Coordinated inventory management and supply ordering for kitchen needs.
- Implemented health and safety protocols to maintain a safe dining environment.
- Oversaw customer service quality and addressed guest concerns promptly.
- Maintained cleanliness and organization of dining areas for guest satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
Bar Manager
Benihana
Rowland Heights, California
03.2018 - 08.2022
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Managed daily bar operations and staff scheduling for efficient service.
- Trained bartenders on drink preparation and customer service standards.
- Monitored inventory levels and ordered supplies to maintain bar readiness.
- Ensured compliance with health and safety regulations in all bar practices.
- Handled customer inquiries and resolved complaints promptly for satisfaction.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed scheduling and staffing needs to meet business demands effectively.
Education
Azusa High School
Azusa, CA1996
Skills
- Sales monitoring
- Product and service knowledge
- Project management abilities
- Customer relations
- Staff training and development
- Budgeting and cost control strategies
- Troubleshooting expertise
- Schedule management
- Cross-functional team management
- Vendor relationships
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Beakejeong Kbbq
09.2022 - Current
Bar Manager
Benihana
03.2018 - 08.2022
Azusa High School