Jose Lopez
La Porte
Summary
Dynamic Store Manager with expertise in customer service and being customer obsess for a great shopping experience, inventory management, and team building. Proven track record in staff training and sales analysis, driving operational excellence and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Store Manager of Operations
7-Eleven
Houston
2012.06 - 2026.04
- Managed inventory levels and coordinated stock replenishment processes.
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service and operational procedures.
- Executed promotional strategies that increased product visibility and drove sales.
- Monitored financial performance and controlled expenses within budget limits.
- Conducted regular safety inspections to maintain a secure shopping environment.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Partnered with vendors to streamline supply chain processes and ensure product availability.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Identified areas of improvement in store operations processes.
- Developed and maintained store policies, procedures and operations manual.
- Ensured compliance with all safety regulations and company policies.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Created weekly schedules for staff members according to business needs.
- Assisted customers in finding the products they needed quickly and efficiently.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Ensured that store was clean and organized at all times.
- Organized promotional events such as special sales or discounts.
- Implemented effective cost-control measures to maximize profitability.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Reviewed financial statements including profit and loss reports.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Recruited, trained and managed a team of 16+ employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Diagnosed operational issues and implemented process improvements to enhance workplace safety and boost productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
GED -
Laredo Community College
Laredo, TX2026-05
Skills
- Customer service
- Inventory management
- Team building
- Staff training
- Sales analysis
- Visual merchandising
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager of Operations
7-Eleven
2012.06 - 2026.04
GED -
Laredo Community College