Erin Weidenfeller
South Dartmouth,MA
Summary
Dedicated and focused Individual who excels at prioritizing and completing multiple tasks simultaneously. Committed to high quality customer service. Excellent rapport with customers/clients, coworkers and management alike. Works well in group settings and is capable of working without supervision. Energetic, organized and enthusiastic individual. I will make an immediate contribution as a vital part of a progressive company.
Overview
13
13
years of professional experience
Work History
Sales Consultant Manager
Bodhi Beauty Bar
Dania Beach, Florida
01.2020 - Current
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Conducted market research to understand customer needs and preferences.
- Created monthly reports detailing sales trends, customer feedback, and other relevant data.
- Assisted with creating marketing campaigns to increase sales and brand awareness.
Sales and Marketing Manager
Pine House Kitchen and Bar
Tiverton , RI
02.2024 - 09.2024
- Created presentations for senior management highlighting key trends in sales figures or other metrics related to organizational performance.
- Established policies, procedures, goals, objectives, and standards of performance for departments within the organization.
- Provided leadership on operational initiatives such as process improvements or cost savings projects.
- Developing and executing marketing plans to attract and retain customers.
- Building relationships with the local community and creating partnerships to boost the restaurant's visibility.
- Developed and implemented sales strategies to target potential customers.
- Developed and implemented successful social media campaigns to support company objectives.
- Managed the daily operations of all assigned social media accounts.
- Established relationships with key clients, while maintaining existing customer base.
Server Trainer
Kuro Hard Rock
Hollywood, FL
11.2021 - 03.2024
- Provide outstanding customer service
- Create a luxury experience for individual guests pertaining to their needs and expectations
- Train Kuro servers on allergies, ingredients, and computer systems
- Train Kuro servers on wine, cocktails, and creating a luxurious experience
- Communicate with chefs, managers, and employees of kuro to exceed guest experiences
- Sell high end bottles and create a menu mapping experience to meet the needs of guests and Kuro
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Prepared and led food service training programs to teach staff various tasks.
Server
Katsuya/Hyde
Miami , FL
05.2012 - 11.2021
- Efficiently and effectively worked as a member of a team to expedite customer service
- Operated and controlled Katsuya/Clyde private and public events
- Received messages and routed to appropriate personnel
- Consistently and enthusiastically greeted each customer
- Filled specific orders with promptness and accuracy
- Performed bottle service tasks
- Operated POS terminals to input orders, split bills and calculate totals.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Inflight Crew-member
Jetblue Airways Corp
Long Island City, NY
11.2017 - 04.2021
- Successfully completed JetBlue Airway’s College of Inflight Training course
- Certified as a Flight Attendant with the FAA
- Primary duty is to ensure the safety and comfort of customers on board
- Ensure customers and flight crew follow security regulations per FAA policies
- Instruct customers on emergency procedures and use of emergency equipment
- Passionate about maximizing each customer’s experience with a gracious attitude, warm customer service, and professionalism
- Maintain an overall clean cabin to provide the best travel experience for customers.
Manager
Epic Staffing Agency
Miami , Florida
03.2016 - 03.2017
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
- Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
- Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
- Interviewed potential participants to determine eligibility.
Education
Bachelor of Science - Business Management, International Business
Johnson & Wales University
Miami, FL2012
ServSafe Alcohol Certificate Current -
Skills
- Outstanding communication skills
- Microsoft Office
- Marketing
- Event Planning
- Imports and Exports
- International Business
- Human Resource Management
- Process Quality and Control Management
- Finance
- Business Management
- Excel
- Excellent customer service
- Personnel
- Receiving
References
References Available Upon Request
Timeline
Sales and Marketing Manager
Pine House Kitchen and Bar
02.2024 - 09.2024
Server Trainer
Kuro Hard Rock
11.2021 - 03.2024
Sales Consultant Manager
Bodhi Beauty Bar
01.2020 - Current
Inflight Crew-member
Jetblue Airways Corp
11.2017 - 04.2021
Manager
Epic Staffing Agency
03.2016 - 03.2017
Server
Katsuya/Hyde
05.2012 - 11.2021
Bachelor of Science - Business Management, International Business
Johnson & Wales University