Jose Magana
Westmont,IL
Summary
Accomplished Manager of Operations at GG Real Painters, adept in transforming team dynamics through effective decision-making and operations oversight. Demonstrated excellence in schedule management and customer service, enhancing operational efficiency by 30%. Renowned for exceptional delegation and team leadership skills, consistently exceeding employer expectations.
Overview
2023
2023
years of professional experience
Work History
Manager of Operations
GG Real Painters LLC
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Crew Leader
True Blue Painting and Decorating LLC
03.2003 - 02.2023
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Assistant Store Manager
Culver's Restaurant
04.2000 - 03.2003
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
KFC Restaurant
09.1996 - 01.2000
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
East Aurora High School
Aurora, IL06-1998
Skills
- Decision-Making
- Operations Oversight
- Schedule Management
- Delegation
- Customer Service
- Team Leadership
Timeline
Crew Leader
True Blue Painting and Decorating LLC
03.2003 - 02.2023
Assistant Store Manager
Culver's Restaurant
04.2000 - 03.2003
Assistant Store Manager
KFC Restaurant
09.1996 - 01.2000
Manager of Operations
GG Real Painters LLC
High School Diploma -
East Aurora High School
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