Jose Maravillo
Magnolia,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant General Manager
Raising Cane's Chicken Fingers
08.2018 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Manager
Burger King
09.2016 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Arts - Criminal Justice
Lone Star College System
Spring, TX06.2019
Skills
- Attention to Detail
- Leadership
- Communication
- Time Management
- Policies & Procedures Execution
- Operations & Risk Management
- Employees’ Training & Development
- Staffing and Sales Reporting
Timeline
Assistant Restaurant General Manager
Raising Cane's Chicken Fingers
08.2018 - Current
Manager
Burger King
09.2016 - 07.2018
Associate of Arts - Criminal Justice
Lone Star College System
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