Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth and profits.
Overview
12
12
years of professional experience
Work History
Director of Operations
J Elite Logistics
Kearny, NJ
08.2018 - Current
Improved on-time deliveries by optimizing transportation routes and scheduling.
Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Collaborated with dispatchers to maintain a seamless workflow during shift changes.
Expanded territory coverage by researching new market opportunities and strategically planning route adjustments accordingly.
Built long-lasting client relationships through excellent customer service and consistent followups resulting in $12+ million in sales in 2023.
Mecca & Son Trucking
Account Executive
Jersey City, NJ
05.2017 - 08.2018
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Streamlined account management processes for increased efficiency and improved client retention rates.
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Negotiated contracts successfully, securing favorable terms for both the company and clients.
Dispatcher
Eastern Drayage
Newark, NJ
01.2012 - 05.2017
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.