Jose Martinez
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
5
5
years of professional experience
Work History
General Technician
Elite Line Services
09.2023 - Current
- Improved workplace efficiency by performing regular maintenance on equipment and machinery.
- Assisted in reducing downtime by troubleshooting and resolving technical issues promptly.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Contributed to cost savings through effective inventory management of tools and supplies.
Customer Service Representative
Teleperformance USA
04.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Alorica
06.2022 - 05.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
Construction/Technician
WidCon
04.2021 - 02.2022
- Operated power equipment to move materials and promote job efficiency.
- Assisted with successful, time-sensitive renovations of various structures.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Disassembled and repaired damaged sections and fabricated replacements.
Cashier
7-eleven
05.2020 - 03.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cook
Sonic
02.2020 - 04.2020
- Prepared and served various food items in fast-paced environment.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Cashier
McDonalds
08.2018 - 08.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Austin High School
El Paso, TX06.2020
Skills
- Report Transcription
- Active Listening
- Account Management
- Data Evaluation
- Money Handling
- Scaffold Erection
- Regulatory Standards
- Money Handling Abilities
- Equipment Maintenance
- Assembly and Production
- Equipment Repair
- Component Replacement
- Heavy Lifting
- Power Tools and Equipment
- Hydraulic Systems
- System Installation
Timeline
General Technician
Elite Line Services
09.2023 - Current
Customer Service Representative
Teleperformance USA
04.2023 - 09.2023
Customer Service Representative
Alorica
06.2022 - 05.2023
Construction/Technician
WidCon
04.2021 - 02.2022
Cashier
7-eleven
05.2020 - 03.2021
Cook
Sonic
02.2020 - 04.2020
Cashier
McDonalds
08.2018 - 08.2019
High School Diploma -
Austin High School
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