Jose Martinez
Los Angeles,CA
Summary
Dynamic retail professional with extensive experience at Champion, excelling in cash management and customer service. Proven track record in sales analysis and conflict resolution, enhancing store performance and team productivity. Adept at developing effective staff schedules and resolving customer complaints, driving operational success and fostering a positive shopping environment.
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.
Overview
11
11
years of professional experience
Work History
Key Holder Supervisor
Hanesbrands
Commerce, California
06.2023 - Current
- Received deliveries from vendors, verified contents against invoices, recorded shortages and overages, then stored items properly in warehouse or back room areas.
- Built and maintained relationships with peers and upper management to drive team success.
- Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
- Provided information to customers concerning sales, promotions and store policies.
- Participated in promotional events and sales, helping to increase customer engagement.
- Counted and balanced registers.
- Responded promptly to customer inquiries regarding product availability.
- Partnered with store leadership team to learn and understand management processes and reports.
Key Holder Supervisor
Champion
Los Angeles, CA
09.2020 - 05.2024
- Maintained a safe and secure environment within the store.
- Developed effective staff schedules that maximized productivity.
- Assisted customers in locating products throughout the store.
- Coordinated with other departments to ensure smooth operations.
- Resolved customer complaints in a timely manner.
- Analyzed weekly sales reports to identify trends or issues.
- Performed daily cash management duties including deposits, audits.
- Managed employee attendance records and monitored adherence to policy.
- Responded promptly to customer inquiries regarding product availability.
- Ensured compliance with all company policies and procedures.
- Supported the Store Manager in daily operations activities as needed.
- Monitored store performance and identified areas for improvement.
- Provided employees with feedback on job performance.
- Partnered with store leadership team to learn and understand management processes and reports.
- Facilitated communication between corporate headquarters and local stores.
- Counted and balanced registers.
- Directed and supervised staff performance.
Sales Associate
Vans
Commerce, California
11.2013 - 08.2019
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School Diploma -
Helen Bernstein High School
Los Angeles, CA06-2012
Skills
- Cash management
- Sales analysis
- Customer service
- Problem solving
- Team building
- Conflict resolution
- Bilingual
- Employee training
Timeline
Key Holder Supervisor
Hanesbrands
06.2023 - Current
Key Holder Supervisor
Champion
09.2020 - 05.2024
Sales Associate
Vans
11.2013 - 08.2019
High School Diploma -
Helen Bernstein High School