Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Mavo

Charlotte,NC

Summary

Versatile Software Engineer successful at taking on routine and complex challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and decisive leader with exceptional communication and foresight. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

13
13
years of professional experience

Work History

Operations Coordinator

UMG
St. Louis, MO
06.2021 - Current
  • Provided direction and guidance to internal teams in order to achieve goals.
  • Oversaw day-to-day operations with a remote team.
  • Collaborated with managers to evaluate needs and optimize operational plans.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Assisted with social media and digital marketing platform management to satisfy strategic objectives.
  • Established vendor relationships to access timely services in support of events.
  • Led efforts to conceive, develop and execute thematically aligned entertainment programming.
  • Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
  • Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Live Support Staff Member

UMG
St. Louis, MO
03.2019 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and team productivity by promoting operational best practices.

Professional Esports Athlete/ Content Creator

Team EnVyUs, Echo Fox, Reciprocity, Rise
Remote, U.S
01.2017 - 05.2021
  • Won multiple major tournaments in various Esports titles (Gears of War)
  • Managed and executed sponsor requirements
  • Managed time effectively while traveling for tournaments, attending practice and going to classes.
  • Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
  • Developed and maintained key relationships with game developers, fellow athletes, coaching staff, and organizations.
  • Represented and endorsed multiple gaming brands.
  • Partnered with streaming platforms such as Twitch.

Senior Platform Support Specialist

On24
Charlotte, NC
04.2015 - 06.2016
  • Analyzed and developed service goals for in-bound call center.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Trained clients to use company services efficiently.

Property Manager

GLP Properties
Charlotte, NC
04.2012 - 03.2015
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Education

Bachelor of Arts - Computer Science

University of North Carolina At Charlotte
Charlotte, NC
05.2022

Skills

  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Project Restructuring
  • Quality Assurance and Control
  • Team Collaboration
  • Web Development: CMS, Maestro, CSS, HTML
  • Programming Languages: JavaScript, Phaser, Java, C, Ruby
  • Organization and Time Management
  • Verbal and Written Communication
  • Project Management
  • Technical Writing
  • Technical Support
  • Flexible and Adaptable
  • Decision Making

Languages

Spanish
Native or Bilingual

Timeline

Operations Coordinator

UMG
06.2021 - Current

Live Support Staff Member

UMG
03.2019 - Current

Professional Esports Athlete/ Content Creator

Team EnVyUs, Echo Fox, Reciprocity, Rise
01.2017 - 05.2021

Senior Platform Support Specialist

On24
04.2015 - 06.2016

Property Manager

GLP Properties
04.2012 - 03.2015

Bachelor of Arts - Computer Science

University of North Carolina At Charlotte

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Jose Mavo