Jose Mejia
The Bronx,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Glassdoor
2021.03 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Sales Manager
Verizion Wireless
2017.01 - 2017.06
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Timeshare Sales Representative
McLane Company
2016.05 - 2016.11
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Reached or exceeded 6 months sales quotas and preset personal performance goals.
- Demonstrated impressive knowledge of consultative sales principles and practices, resulting in 26% increase in 6 months sales.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations
Energy Consultant
Reliant Energy
2016.02 - 2016.04
- Managed development, design and construction of energy conservation projects to conform to federal and state laws.
- Spearheaded site surveys to gather information to generate cost analysis reports.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis.
Solar Sales Consultant
Blue Raven Solar
2015.02 - 2015.11
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over 33%.
Telemarketing Agent
Opinion Access
2013.04 - 2013.10
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
No Degree - Business Administration
Strayer University
Washington, DCSkills
- Client Relations and Retention
- Time Management
- Effective Workflow Management
- Sales Expertise
Languages
Spanish
Full Professional
Timeline
Customer Service Manager
Glassdoor
2021.03 - Current
Sales Manager
Verizion Wireless
2017.01 - 2017.06
Timeshare Sales Representative
McLane Company
2016.05 - 2016.11
Energy Consultant
Reliant Energy
2016.02 - 2016.04
Solar Sales Consultant
Blue Raven Solar
2015.02 - 2015.11
Telemarketing Agent
Opinion Access
2013.04 - 2013.10
No Degree - Business Administration
Strayer University
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