Jose Mendez
WEST VALLEY CITY,UT
Summary
Dynamic customer service professional with extensive experience at UTA, excelling in problem-solving and project management. Proven ability to enhance customer satisfaction through effective communication and technical support. Bilingual in Spanish, skilled in multitasking and team collaboration, consistently delivering creative solutions to complex challenges.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Lids Locker Room
Salt Lake City, Utah
08.2025 - Current
- Assisted in daily store operations and staff management.
- Trained new employees on store policies and procedures.
- Coordinated inventory management and product ordering processes.
- Identified needs of customers promptly and efficiently.
- Trained sales staff on product knowledge and sales techniques.
- Worked closely with the sales team to develop strategies for increasing sales volume.
Bus Operator
UTA
Salt Lake City, Utah
09.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Traffic Coordinator
Nexstar
Salt Lake City, UT
06.2021 - 09.2023
- Organized distribution networks to meet customer needs in an effective manner.
- Managed multiple projects simultaneously while ensuring deadlines were met in a timely manner.
- Monitored scheduled tv commercials and they aired correctly in a timely manner.
Pharmacy Help Desk
OPTUMN
Salt Lake City, UT
07.2011 - 06.2021
- Workers' compensation pharmacy billing, processing medications related to a work injury.
- Spanish inbound calls, and also translate calls for other departments as needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
Inbound Customer Service Agent
Convergys
Salt Lake City, UT
01.2008 - 07.2011
- Provide customer service to Direct TV clients
- Sales
- Technical Support
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Utilized company software to track and manage customer interactions.
- Educated customers on product features and benefits during support calls.
- Assisted customers with billing, troubleshooting and account issues.
Customer Service Provider
Teleperformance
Salt Lake City, UT
02.2007 - 12.2007
- Project 1, Clear wire Internet service, technical support and activations
- Project 2, Sprint customer care, and technical support
- Resolved client billing issues
- Trouble shoot product problems
Truck
Army Reserve
Salt Lake City, UT
09.2004 - 07.2007
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Inspected truck for defects and safe operating condition before, during and after trips.
Education
General Education Diploma -
Skills
- Customer service
- Problem solving
- Project management
- Data entry
- Technical support
- Team collaboration
- Time management
- Communication skills
- Spanish fluency
- Problem-solving
- Active listening
- Task prioritization
- Multitasking
- Multitasking Abilities
- Safety compliance
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
Lids Locker Room
08.2025 - Current
Bus Operator
UTA
09.2023 - Current
Traffic Coordinator
Nexstar
06.2021 - 09.2023
Pharmacy Help Desk
OPTUMN
07.2011 - 06.2021
Inbound Customer Service Agent
Convergys
01.2008 - 07.2011
Customer Service Provider
Teleperformance
02.2007 - 12.2007
Truck
Army Reserve
09.2004 - 07.2007