JOSE MESSER
Mesa,AZ
Summary
With a proven track record at DHL Express, I excel in understanding customer needs and creative problem-solving, enhancing customer trust and loyalty. My expertise in data entry and maintaining calm under pressure has consistently driven positive outcomes, achieving high satisfaction ratings through innovative service strategies.
Overview
36
36
years of professional experience
Work History
Customer Care Imports
DHL
Tempe, AZ
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Handle escalation calls
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Customer Care Research Specialist
DHL Express
Tempe, AZ
03.2006 - 08.2022
- Provide full tracing services for customers by investigating, incidents involving undelivered, returned, misrouted, delayed, lost, damaged shipments
- Handle all trace enquiries in accordance with service standards and processes
- Deliver best in class customer service by fulfilling each customer's unique needs while adhering to DHL policies
Customer Service Associate
Chase Bank
Tempe, AZ
02.2004 - 02.2006
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Business Customer Service Specialist
Bank One
Tempe, AZ
10.1997 - 12.2003
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Optimized customer support by establishing collaborative service environment
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Shift Manager
Taco Bell Restaurant
Mesa, AZ
04.1989 - 10.1997
- Trained and mentored new employees to maximize team performance
- Excelled in every store position and regularly backed up front-line staff
- Managed schedules, accepted time off requests and found coverage for short shifts
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
- Supervised employees and oversaw quality compliance with company standards for food and services
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Tracked receipts, employee hours and inventory movements
Education
High School Diploma -
Ajo High School
Ajo, AZ05.1985
Skills
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Order and Refund Processing
- Data Entry and Maintenance
- Multitasking and Prioritization
- Verbal and Written Communication
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Calm and Professional Under Pressure
LANGUAGES
Spanish
Bilingual
Timeline
Customer Care Imports
DHL
08.2022 - Current
Customer Care Research Specialist
DHL Express
03.2006 - 08.2022
Customer Service Associate
Chase Bank
02.2004 - 02.2006
Business Customer Service Specialist
Bank One
10.1997 - 12.2003
Shift Manager
Taco Bell Restaurant
04.1989 - 10.1997
High School Diploma -
Ajo High School