Jose Mestas Sandoval
Dallas,TX
Summary
Driven by a strong work ethic and exceptional teamwork skills, I significantly enhanced guest satisfaction and operational efficiency at Paparazzi Chophouse. Leveraging my expertise in cleanliness standards and customer service, I led initiatives that streamlined processes and improved team productivity, demonstrating a commitment to excellence and a results-oriented approach. Professional with strong background in hospitality and service management. Known for improving workflow and team coordination to ensure timely and accurate service. Reliable and adaptable, consistently meets changing demands and maintains high standards. Skilled in communication and team leadership.
Overview
3
3
years of professional experience
Work History
Head Food Runner
Paparazzi Chophouse
Dallas, TX
04.2024 - 10.2024
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
- Played a crucial role in the success of daily operations by consistently performing tasks with precision, professionalism, and a commitment to providing an exceptional dining experience for every guest.
Counter Server
Velvet Taco
Dallas, TX
04.2023 - 12.2023
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Reconciled cash drawer and corrected any errors.
- Greeted all guests upon arrival and offered immediate assistance.
Team Lead
Lucianos Italian Restaurant
Dallas, TX
02.2022 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
Hillcrest High School
Dallas, TX05.2024
Skills
- Cleanliness standards
- Strong Work Ethic
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Time Management
- Cleaning and sanitizing
- Effective Multitasking
- Cash Handling
- Flexible Schedule
- Anticipating Customer Needs
- Issue Resolution
- Language Fluency
- Attention to Detail
- Reliability
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
Languages
Spanish/ English
Native or Bilingual
Timeline
Head Food Runner
Paparazzi Chophouse
04.2024 - 10.2024
Counter Server
Velvet Taco
04.2023 - 12.2023
Team Lead
Lucianos Italian Restaurant
02.2022 - 08.2022
Hillcrest High School