JOSE MOORE
Whitsett,NC
Summary
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
Work History
Medical Receptionist
Triad Primary Care
Greensboro, Nc
01.2024 - 07.2025
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Scheduled appointments using electronic health record systems efficiently.
- Managed patient inquiries and directed them to appropriate departments promptly.
- Processed incoming phone calls and routed them to relevant staff members effectively.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Collaborated with healthcare providers to ensure accurate patient referrals.
- Communicated effectively with patients regarding referral status and next steps.
- Documented patient interactions and referral details in electronic health records.
Program Specialist
LabCorp
Raleigh, North Carolina
12.2020 - 06.2024
- Coordinated project timelines and schedules for various program initiatives.
- Developed training materials for staff on new operational procedures.
- Facilitated communication between departments to enhance program effectiveness.
- Conducted research to support program development and implementation strategies.
- Monitored client progress and updated case files accordingly.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
Healthcare Customer Service Representative
Conduent
Raleigh, North Carolina
01.2017 - 10.2019
- Assisted customers with inquiries regarding healthcare services and benefits.
- Managed patient information using internal database and customer relationship management tools.
- Resolved issues by coordinating with healthcare providers and insurance companies.
- Trained new representatives on company protocols and customer service best practices.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured that proper follow up was completed after each interaction with a customer.
- Generated monthly performance metrics reports based on customer feedback survey results.
Education
Larned High
Larned, KSSome College (No Degree) - Psychology
University of Kansas
Lawrence, KSSkills
- Customer relationship management
- Data entry accuracy
- Electronic health records
- Effective communication
- Attention to detail
- Record processing
- HIPAA guidelines
- Medical records management
- Front desk operations
- Office administration
- Telephone etiquette
- Microsoft office
- Medical billing
- Problem-solving
- Communication
- Prescription refills
References
References available upon request.
Timeline
Medical Receptionist
Triad Primary Care
01.2024 - 07.2025
Program Specialist
LabCorp
12.2020 - 06.2024
Healthcare Customer Service Representative
Conduent
01.2017 - 10.2019
Larned High
Some College (No Degree) - Psychology
University of Kansas