Summary
Overview
Work History
Education
Skills
Timeline
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Jose Morales

Chicago,IL

Summary

To seek and maintain a position within your company that can offer a work environment to learn, build and grow with and utilize both interpersonal and problem-solving skills. Fosters exciting atmosphere for guests and team members by promoting and retaining highly skilled workforce while providing excellent guest service. Retail leader with years of cash handling experience, strong math aptitude and excellent attention to detail to maintain accuracy and security required.

Overview

12
12
years of professional experience

Work History

Cash Wrap Lead

Victoria's Secret
01.2022 - Current
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies while also conducting cashier drops and maintaining cash control.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Processed returns per policies and assisted cashiers with complex returns
  • Prepared daily bank deposits and cash and coin orders

Category Supervisor

Victoria's Secret
03.2017 - 01.2022
  • Evaluated staff performance and provided coaching to address areas of opportunity.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed installation of visual merchandising displays, training our team in speed and efficiency.
  • Identified and reported key performance indicators to define successful category management and adjusted when necessary.

Operations and Staffing Supervisor

Victoria's Secret
10.2013 - 03.2017
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Conducted onboarding and orientation of new hires to expedite acclimatization process.
  • Fostered relationships with associates to cultivate optimal working conditions and maintain high retention rates.
  • Created employee's weekly schedules, focusing on optimization of productivity while ensuring scheduling was to company payroll and guidelines.

Operations Associate

Victoria's Secret
10.2011 - 10.2013
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Followed shipping and receiving procedures for store product.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Answered customer questions and provided detailed product information.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.

Education

Associate of Science - Finance

City Colleges of Chicago-Harold Washington College
Chicago, IL
05.2010

Skills

  • Engaging with Diverse Customers
  • Store Policies and Procedures
  • Security Practices
  • Adaptable and Flexible
  • Customer Satisfaction
  • Building Customer Loyalty
  • Positive Customer Engagement
  • Strong Communication and Interpersonal Skills
  • Scheduling Processes
  • Hiring Trends and Analysis
  • Training and Development
  • Cash Management

Timeline

Cash Wrap Lead

Victoria's Secret
01.2022 - Current

Category Supervisor

Victoria's Secret
03.2017 - 01.2022

Operations and Staffing Supervisor

Victoria's Secret
10.2013 - 03.2017

Operations Associate

Victoria's Secret
10.2011 - 10.2013

Associate of Science - Finance

City Colleges of Chicago-Harold Washington College

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Jose Morales