Jose Moreno
Fresenius Medical Care NA
Fairmount,GA
11
years of professional experience
Dedicated Customer Service Representative with strong skills in active listening, critical thinking, and staff training. Proven ability to enhance team performance and improve customer satisfaction.
Work History
Customer Service Representative
6 Years 9 Months- Collaborated with healthcare professionals to ensure seamless patient care and support services.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Processed errors for Social Security prior to claims being billed.
Temp Worker
4 Months- Performed insurance verification on all Medicare and Medicaid replacements as well as commercial insurance.
- Obtained both current and prior authorizations for patients with OON plans for treatment and medications.
- Corrected and updates patients in Ecube Financials to reflect coverage to be billed.
- Assisted and completed Urgent escalations per management's discretion.
- Trained and coached new incoming staff for onboarding.
- Accessed various portals and made outbound calls to payors to obtain eligibility for patients.
Supervisor
4 Years 3 Months- Supervised daily operations, ensuring compliance with company policies and regulatory standards.
- Trained and mentored team members to enhance skills and improve productivity.
- Analyzed workflow processes, identifying areas for improvement and implementing effective solutions.
- Performed audits and Quality Assurance for Health Management Systems.
- Conducted interviews and Onboarded new hires with training and company expectations.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
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- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
2 Years 2 Months- Verified all Medicare and Medicaid claims for Eligibility and obtained claim status for Health Management Systems (HMS).
- Performed changes to Medicare and Medicaid claims.
- Developed training materials to facilitate onboarding for new employees within the department.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Responded proactively and positively to rapid change.
Education
Associate of Applied Science - Medical Assisting
- President's List
- Dean's list
- Member of Phi Theta Kappa National Honor Society
- 4.0 G.P.A
Diploma - Billing And Coding
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Microsoft Excel
Microsoft outlook
Staff training
Building rapport
Quality control
Timeline
Customer Service Representative
Fresenius Medical Care NA
11.2019 - CurrentRead More
Temp Worker
Fresenius Medical Care NA
11.2019 - 03.2020Read More
Supervisor
Bay Area Credit LLC
08.2015 - 11.2019Read More
Customer Service Representative
Bay Area Credit LLC
08.2015 - 10.2017Read More
Medtech College
Diploma from Billing And Coding
Read More
Bauder College
Associate of Applied Science from Medical Assisting
Read More