JOSE MORGES
Orlando,FL
Summary
Healthcare administrative professional with background in prior authorizations, insurance verification, patient registration, appointment scheduling, and customer service. Supports patients, providers, and insurance carriers with accurate documentation, HIPAA-compliant record keeping, and clear communication in English and Spanish. Currently pursuing medical billing and coding studies.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Fields Auto Group
03.2026 - Current
- Resolved customer issues through active listening and problem-solving, ensuring timely follow-up to improve customer retention.
- Assisted customers with inquiries and account concerns, ensuring professional communication to enhance customer satisfaction.
- Coordinated appointments and provided service updates to customers, facilitating clear next steps in their service experience.
- Worked with multiple departments to support timely resolution of customer requests and concerns.
- Maintained accurate customer records, documentation, and data entry across company systems.
Storeroom Clerk
Hard Rock Hotel
06.2023 - 03.2026
- Coordinated receipt and storage of 1,000+ inventory items weekly, ensuring optimal organization and accessibility.
- Conducted inventory audits to enhance accuracy and minimize waste, contributing to overall inventory integrity.
- Maintained detailed inventory records and collaborated with vendors to streamline supply chain processes.
Prior Authorization Representative / Customer Service Representative
CVS Healthcare
11.2021 - 06.2023
- Managed over 100 prior authorization requests daily in a high-volume healthcare environment.
- Collaborated with healthcare providers and insurance companies to resolve complex authorization issues, ensuring timely patient access to necessary services.
- Ensured HIPAA-compliant documentation while educating patients on benefits and next steps, enhancing patient understanding and compliance.
Medical Front Desk Coordinator
Compassion Pediatric
01.2017 - 01.2021
- Managed patient check-in/check-out and appointment scheduling.
- Collected payments and maintained patient records to support efficient billing processes and enhance patient experience.
- Verified insurance eligibility and patient information to ensure accurate billing and reduce claim rejections.
Sales /Stock Room Associate
Adidas Outlet
Orlando, Florida
2011 - 2017
- Replenished sales floor with organized apparel, shoes, and accessories to enhance customer shopping experience.
- Assisted team members in locating products in store inventory to improve overall efficiency. with locating product in Adidas Outlet inventory.
- Received and verified Adidas shipments against packing slips to ensure accuracy in inventory.
Porter
Arcadia's Cleaning Service
Orlando, FL
2008 - 2012
- Maintained cleanliness of common areas according to established schedules to ensure a welcoming environment.
- Executed routine maintenance and cleaning tasks to uphold standards in designated areas.
- Performed cleaning of lobbies, hallways, and restrooms to maintain client satisfaction at service sites.
Education
Medical Billing and Coding Program - true
DeVry University
Lisle, IL03-2027
High School Diploma - Orlando, FL
Cypress Creek High School
Orlando, FL01-2010
Skills
- Customer Issue Resolution
- Patient Communication
- HIPAA Compliance
- Billing Support
- Account Management
- Client Onboarding
- Appointment Coordination
- Service Documentation
- Record Keeping
- Data Entry
- Microsoft Office Suite
- Problem Solving
- Team Collaboration
Timeline
Customer Service Representative
Fields Auto Group
03.2026 - Current
Storeroom Clerk
Hard Rock Hotel
06.2023 - 03.2026
Prior Authorization Representative / Customer Service Representative
CVS Healthcare
11.2021 - 06.2023
Medical Front Desk Coordinator
Compassion Pediatric
01.2017 - 01.2021
Sales /Stock Room Associate
Adidas Outlet
2011 - 2017
Porter
Arcadia's Cleaning Service
2008 - 2012
Medical Billing and Coding Program - true
DeVry University
High School Diploma - Orlando, FL
Cypress Creek High School