Jose Munoz
Summary
Well adept with customer relations of many variety and within a multitude of environments. Highly motivated Team Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Well equipped for working as a team and functioning in a working style that helps others improve as well.
Overview
3
3
years of professional experience
Work History
Sales Associate
Zukes Tea Bar
02.2021 - 06.2023
- Used knowledge of products to help maximize customer satisfaction with their choice in product.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server
Chili's Restaurant
06.2021 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate
Target
05.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped instruct customers on store policy regarding the COVID-19 virus.
- Answered any questions customers had regarding new technology and current technology on sale In the store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Visual And Performing Arts
Baylor University
Waco, TX05.2023
Skills
- Dispute Mediation
- Adapt to Diverse Groups
- Money Handling
- Cash Handling Accuracy
- Product and Service Sales
- Verbal Communication
- Excellent People Skills
- Guest Relations
- Social Perceptiveness
- Spanish
- French
Personal Accomplishments and Hobbies
- Studied for a summer semester at the Sorbonne in Paris
- Captain for two years of the Co-Op Varsity Swim Team for West Chicago and Batavia
- Featured in an article at Baylor University about my life and growing up as a boxer
- Lead a class on Civil Discourse in the BIC for dealing with emotional sentiment in debate
- Personally trained others as boxers and as a weight trainer
- Avid student of cooking in many culinary styles ranging from French cuisine to Mexican dishes
Timeline
Server
Chili's Restaurant
06.2021 - 11.2021
Sales Associate
Zukes Tea Bar
02.2021 - 06.2023
Sales Associate
Target
05.2020 - 08.2020
Bachelor of Arts - Visual And Performing Arts
Baylor University
Similar Profiles
Blake PeterichBlake Peterich
Landscape foreman/spray tech at Zukes landscapeLandscape foreman/spray tech at Zukes landscape
JANVI JANVI null
Customer Service Representative at Freshly Squeezed Bubble Tea & Juice BarCustomer Service Representative at Freshly Squeezed Bubble Tea & Juice Bar
Joshua ChanJoshua Chan
Customer Experience and Business Strategy Associate at Bubble & Co Tea BarCustomer Experience and Business Strategy Associate at Bubble & Co Tea Bar
Devon Pettway Jr.Devon Pettway Jr.
Assistant Sales Associate and Sales Associate at Palm Beach TanAssistant Sales Associate and Sales Associate at Palm Beach Tan
Jake PorfirioJake Porfirio
Sales Associate/Cashier/Golf Sales Associate at Dicks Sporting GoodsSales Associate/Cashier/Golf Sales Associate at Dicks Sporting Goods