JOSE NAJERA
El Paso,TX
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as a collaborative member of the team to improve processes and meet organizational goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
SPECTRUM CHARTER COMMUNICATIONS
EL PASO, TEXAS
04.2023 - Current
- Utilized in-depth product knowledge to offer tailored suggestions and recommendations that enhanced customer satisfaction.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Contributed ideas in team meetings aimed at elevating customer service quality and addressing customer needs
Correctional Officer
LaSalle Corrections
Sierra Blanca, Texas
12.2022 - 03.2023
- Managed the custody and discipline of detainees in the facility
- Count, Feed and supervise detainees in facility
- Searched inmates, cells, and property for contraband following LaSalle Corrections procedures.
- Perform security functions including “pat” and “strip” searches.
- Count , Feed and supervise detainees in facility
- Prepare and maintain records, forms and reports
Customer Service Representative
WALMART SUPERCENTER
EL PASO
08.2020 - 12.2022
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Pool Attendant
EL PASO PARKS AND RECREATION
EL PASO
05.2019 - 09.2019
- Performed daily maintenance duties such as testing water chemistry levels, cleaning filters, vacuuming pools and maintaining equipment.
- Welcomed guests and offered information to enhance their experience at the pool area
- Greeted guests, answered questions and provided information about the pool area.
- Monitored pool area to enforce safety regulations and promote a safe environment for all guests.
Cashier
FOOD KING SUPERCENTER
EL PASO, TEXAS
05.2018 - 09.2018
- Operated cash register, processing payments, returns, and exchanges accurately to ensure customer satisfaction.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Developed strong customer service skills by providing efficient and accurate service.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Delivered friendly customer service by engaging positively with customers during transactions.
Education
High School Diploma -
BEL AIR HIGH SCHOOL
EL PASO, TEXASCRIMINAL JUSTICE
EL PASO COMMUNITY COLLEGE
EL PASO, TEXASSkills
- Customer service
- Active listening
- Time management
- Problem-solving
- Call center experience
- Problem resolution
- Payment processing
- Call management
- Team collaboration
- Computer proficiency
- Security procedures
- Policy enforcement
- Decision making
- Team coordination
- Problem solving
- Physical fitness
- Facility security
- Conflict de escalation
- First aid and CPR certified
Certification
FOOD HANDLERS
LANGUAGES
English Advanced, Spanish Advanced
Timeline
Customer Service Representative
SPECTRUM CHARTER COMMUNICATIONS
04.2023 - Current
Correctional Officer
LaSalle Corrections
12.2022 - 03.2023
Customer Service Representative
WALMART SUPERCENTER
08.2020 - 12.2022
Pool Attendant
EL PASO PARKS AND RECREATION
05.2019 - 09.2019
Cashier
FOOD KING SUPERCENTER
05.2018 - 09.2018
High School Diploma -
BEL AIR HIGH SCHOOL
CRIMINAL JUSTICE
EL PASO COMMUNITY COLLEGE