Jose Nance
Restaurant Manager
Philadelphia,PA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
1
1
Language
Work History
Assistant General Manager
Jimmy John's
11.2023 - Current
- Created and maintained policies and procedures to ensure compliance with company and government regulations
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
- Developed a staff scheduling system that reduced overtime by 70%.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant General Manager
Wendy's
11.2022 - 6 2023
- Created and implemented an inventory management system that improved accuracy of stock levels by 1066
- Developed and implemented a budgeting system that reduced overspending by 16%
- Developed and implemented an employee engagement program that resulted in a 11% increase in employee retention.
Food/Beverage Manager
Round One Entertainment
6 2022 - 11.2022
- Identified team weak points and implemented corrective actions to resolve concerns
- Delivered in-depth training to workers in food preparation and customer facing roles to promote strong team performance
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Performed a monthly inventory count to determine business's cost of goods (COGS) vs sales of the business
- Managed inventory by ordering efficiently from Sysco and other vendors
- Wrote schedule for department using limited hours.
Team Lead/Kitchen Manager
Chick-Fil-A
09.2018 - 02.2021
- Maintained product quality with visual inspections and physical testing
- Supported fellow team members by jumping in to finish tasks such as back of the house and front of the house cleaning
- Boosted team efficiency by learning all roles and rotating through positions
- Kept team on task and promoted collaboration by smoothly handling both internal and external complaints
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
- Managed a kitchen that was a crucial part of maintaining daily sales of 30,000 dollars a day.
Caretaker
Davetta Care
08.2018 - 11.2021
- Ran errands for patients, did shopping, and picked up other necessities
- Planned, prepared, and served meals and snacks according to prescribed diets
- Scheduled and accompanied clients to medical appointments.
Education
High School Diploma -
Furness High School
Skills
Food and Beverage Operations
Cost Control
Service Delivery Management
Operations Oversight
Ordering Supplies
Labor Management
Hygiene Regulations
Timeline
Assistant General Manager
Jimmy John's
11.2023 - Current
Assistant General Manager
Wendy's
11.2022 - 6 2023
Team Lead/Kitchen Manager
Chick-Fil-A
09.2018 - 02.2021
Caretaker
Davetta Care
08.2018 - 11.2021
Food/Beverage Manager
Round One Entertainment
6 2022 - 11.2022
High School Diploma -
Furness High School