JOSE OROZCO
Santa Maria,CA
Summary
Highly motivated bilingual Spanish individual, with a strong work ethic seeking to secure employment. Successful in managing multiple tasks, working in collaboration with a team with a friendly attitude and willingness to learn new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Experience
Aguas Frescas Lupita
Santa Maria, CA
01.2013 - Current
- Welcomed customers and helped determine their needs
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer needs and made product recommendations to increase sales
- As a manager, I was able to handle various issues and provide effective customer service.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Security
Advance Guardian Security
San Luis Obispo, CA
01.2023 - 12.2023
- Monitored surveillance systems including security cameras and alarm systems.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Write reports about daily irregularities and activities, such as the unauthorized presence of people, theft, and equipment damage.
- Ensure that the premises are secure by patrolling the area to deter and detect any signs of illegal activity.
Lube Technician Experience
Santa Maria Nissan
Santa Maria, CA
11.2018 - 08.2020
- Kept shop areas neat, clean, and free of safety hazards
- Checked fluids, tires, brakes, and other systems as part of the multi-point inspection
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved containers
- Cleaned automotive service bins and removed debris to promote an organized work environment
- Inspected vehicles to determine the need for changing oils and filters and provided feedback to customers.
Customer Service Experience
Dunkin Donuts
Santa Maria, CA
01.2018 - 08.2018
- Welcomed customers and helped determine their needs
- Worked closely with the shift manager to solve problems and handle customer concerns
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
B.S. Sociology -
San Jose State University
San Jose, CA12.2023
A.S. Sociology, Criminal Justice -
Allan Hancock College
01.2020
Skills
- Fluent in [ENGLISH,SPANISH]
- Communication
- Microsoft Office
- Customer Service
- Data Entry
- Typing speed 35 net wpm
- Conflict Resolution
- Flexible and Adaptable
Timeline
Security
Advance Guardian Security
01.2023 - 12.2023
Lube Technician Experience
Santa Maria Nissan
11.2018 - 08.2020
Customer Service Experience
Dunkin Donuts
01.2018 - 08.2018
Customer Service Experience
Aguas Frescas Lupita
01.2013 - Current
B.S. Sociology -
San Jose State University
A.S. Sociology, Criminal Justice -
Allan Hancock College
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