Summary
Overview
Work History
Education
Skills
Languages
References
Contact
Work Preference
Timeline
Generic
Jose Ortiz

Jose Ortiz

General Manager
Altamonte Springs,Fl.

Summary

Experienced General Manager with 25+ years in retail leadership, specializing in driving sales, reducing costs, and improving team performance. Fluent in English and Spanish. Proven track record of turning underperforming stores into profit stores. Skilled in developing strategies to enhance customer satisfaction, streamline operations, and boost store revenue.

Overview

24
24
years of professional experience
4
4
years of post-secondary education

Work History

GENERAL MANAGER

STAPLES OFFICE SUPPLY
Orlando, Fl.
06.2016 - Current
  • Manage a 4K regional retail store.
  • Delivered exemplary customer service and exceeded targets by reaching Platinum level with over 86% approval rate.
  • Played a vital role in the successful launch of several new stores by overseeing and coordinating store opening processes.
  • Consistently achieved and maintained a shrinkage level of 0.47% through effective strategies.
  • Successfully managed a team of over 30 individuals, ensuring high levels of motivation, efficiency, and goal achievement.

Part Time Blue Badge

AMAZON (MCO9)(MCO5)
Davenport , Deltona, Fl.
11.2019 - 05.2021
  • TDR Inbound-Outbound
  • Fulfillment Associate.
  • Department Sort Center.
  • Followed all safety guidelines when operating machinery, including wearing protective gear such as safety glasses and ear plugs.
  • Recorded data from each production run, including the number of pieces produced, scrap rate, and downtime information.
  • Monitored machine operations and adjusted settings as needed during production runs.
  • Worked closely with supervisors to ensure compliance with company policies.

Store Manager

HOMEGOODS INC.
Altamonte Springs, Fl.
01.2010 - 05.2016
  • Managed operations of an 8k retail box store. Implemented strategies to optimize sales and customer satisfaction. Oversaw all aspects of store performance and team management.
  • Consistently achieved and maintained a high level of customer service satisfaction, exceeding 80%.
  • Creating and executing strategic merchandising plans, resulting in the achievement of revenue targets.
  • Recruited and trained over 70 staff members to achieve excellence in performance.
  • Conducted training sessions for new managers and associates to ensure smooth onboarding.
  • Enhanced expertise as a Subject Matter Expert in various areas.
  • Acquired important job-related skills while employed in the Puerto Rican Youth Business Institute.
  • Sustained a consistently low shrink level in the store for several years, initially at 0.96% and ultimately achieving an exceptional rate of only 0.12%.
  • Maintained zero lost-time incidents and minimized accidents while working as an Associate in the store.

Store Manager

KIRKLAND'S HOME
Altamonte springs, Fl.
01.2001 - 12.2009
  • Started as a part-time associate and was later promoted to manager for exemplifying superior work ethic.
  • Established strong client relationships through excellent customer service, leading to a devoted customer base.
  • Secured consistent high profits through optimal management of merchandising.
  • Recruited and trained a highly effective team of 25+ members to exceed performance expectations.
  • Managed two stores simultaneously during the third and fourth quarters of '05-'06.
  • Contributed to the successful establishment of new stores throughout the district.

Education

BBA - Computer Engineering

Technical Institute New Professions
Venezuela
08.1988 - 06.1992

Skills

  • Leadership and Team Development
  • Sales Strategy Implementation
  • Bilingual Communication
  • Retail Operation Management
  • SME (Subject-Matter-Expert) backed by many years of professional experience in the Retail Industry
  • Budgeting and Cost Control
  • Human Resources Management
  • Multi-unit Operation Management
  • Deadline-Oriented
  • Labor Cost Controls
  • P&L Management

Training and coaching

Team player

Operations management

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Contact

Altamonte Springs, Fl. 32701

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k match

Timeline

Part Time Blue Badge

AMAZON (MCO9)(MCO5)
11.2019 - 05.2021

GENERAL MANAGER

STAPLES OFFICE SUPPLY
06.2016 - Current

Store Manager

HOMEGOODS INC.
01.2010 - 05.2016

Store Manager

KIRKLAND'S HOME
01.2001 - 12.2009

BBA - Computer Engineering

Technical Institute New Professions
08.1988 - 06.1992

Similar Profiles

CREATE PROFILE
Jose OrtizGeneral Manager