Jose Palacios
Hampton Bays
Summary
Dedicated server with a proven track record in exceptional customer service, guest engagement, and team collaboration. Committed to enhancing dining experiences and boosting repeat customer rates through attentive service and personalized interactions.
Overview
3
3
years of professional experience
Work History
Server
El Verano
Southampton, NY
10.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely meal delivery and quality presentation.
- Adapted quickly to high-pressure situations while maintaining a positive attitude.
- Recommended menu items based on guest preferences, increasing customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new staff on menu offerings and service protocols.
- Improved dining experience by providing prompt, attentive service to guests.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
El Mariachi Mexican Restaurant
Hampton Bays, NY
11.2024 - 10.2025
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong relationships with regular patrons, fostering a welcoming environment.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by managing reservations and seating arrangements.
Painter
Espana Painting (temporary)
Hampton Bays, NY
05.2025 - 09.2025
- Applied various painting techniques to achieve high-quality finishes on residential and commercial projects.
- Prepared surfaces by cleaning, sanding, and priming to ensure optimal paint adhesion and durability.
- Selected appropriate paints and materials based on project requirements and environmental conditions.
- Maintained tools and equipment to ensure safe operation and longevity of resources used in painting tasks.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Calculated amount of paint and other materials needed for each job accurately.
- Enhanced visual appeal of residential properties by applying coats of paint, varnish, and sealants.
- Ensured customer satisfaction, addressing and resolving any issues with paint applications promptly.
Housekeeper
Residence Inn Marriott
North Andover, MA
07.2023 - 11.2024
- Assisted in laundry operations, efficiently managing linen and towel processing schedules.
- Maintained inventory of cleaning supplies, reporting low stock levels for timely replenishment.
- Collaborated with team members to optimize room turnover rates during peak seasons.
- Conducted thorough inspections of rooms post-cleaning, ensuring high-quality standards were consistently met.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Education
High School Diploma -
Lawrence High School
Lawrence, MA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Menu memorization
- Team collaboration
- Order management
- Foreign language proficiency
Accomplishments
- Supervised team of 6 staff members.
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Community Cleanup
- Outdoor Recreation
- Music
- Volunteering
- Backpacking and Hiking
- Rock Climbing
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Server
El Verano
10.2025 - Current
Painter
Espana Painting (temporary)
05.2025 - 09.2025
Server
El Mariachi Mexican Restaurant
11.2024 - 10.2025
Housekeeper
Residence Inn Marriott
07.2023 - 11.2024
High School Diploma -
Lawrence High School