Summary
Work History
Overview
Education
Skills
Languages
Timeline
BusinessAnalyst

Jose Pedroza

Colorado Springs,United States

Summary

Dynamic professional with a proven track record in customer service and time management, honed across roles from Lyft to GameStop. Leveraged a valid driver's license and clean driving record to ensure timely deliveries and safe transportation. Excelled in enhancing customer loyalty and streamlining operations, achieving significant improvements in client satisfaction and operational efficiency.

Work History

Driver

Lyft
01.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Appointment Setter

McCloskey Motors
12.2022 - 06.2023
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Shift Leader

Kum & Go
01.2021 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Sales Assistant Team Member

Finish Line Auto Sales
01.2020 - 12.2021
  • Increased sales by engaging with customers and identifying their specific needs.
  • Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
  • Strengthened customer loyalty through building rapport and offering knowledgeable assistance on products and services.
  • Utilized data-driven insights from regular inventory analysis to optimize stock allocation strategies that minimized overstocking issues without sacrificing product availability.

Groundskeeper

Cedar Run Apartment Homes
04.2018 - 02.2019
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.

Maintenance Technician Aprentice

Waterford Apts
01.2018 - 03.2018
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.

Sales Associate

Target
10.2015 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Game Advisor

GameStop
01.2008 - 01.2010
  • Assisted customers with locating desired games.
  • Provided comprehensive game walkthroughs for players experiencing difficulties, ensuring optimal gameplay experience.
  • Recommended gaming merchandise and accessories based on custom requirements.
  • Provided retail assistance, finalizing and processing customer purchases for games across major system types.

Overview

17
17
years of professional experience

Education

Medical Assisting - Medical Assisting

College America Denver
Denver, CO
06.2016

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Appointment Setter

McCloskey Motors
12.2022 - 06.2023

Shift Leader

Kum & Go
01.2021 - 09.2022

Sales Assistant Team Member

Finish Line Auto Sales
01.2020 - 12.2021

Groundskeeper

Cedar Run Apartment Homes
04.2018 - 02.2019

Driver

Lyft
01.2018 - Current

Maintenance Technician Aprentice

Waterford Apts
01.2018 - 03.2018

Sales Associate

Target
10.2015 - 06.2016

Game Advisor

GameStop
01.2008 - 01.2010

Medical Assisting - Medical Assisting

College America Denver

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Jose Pedroza