Jose Pereira

-Provide empathy to members and third party customers
-Provide Auto claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers.
-Adjusts low to moderately complex auto claims. Severity of claims work includes liability, non-injury, and auto comprehensive losses.
-Acquire and apply basic knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverage's and the USAA claim handling process and procedures.
-Seek/provide guidance within team members to resolve issues and to identify appropriate issues for escalation.
-Partner with vendors and internal business partners to facilitate claims resolution.
-Contribute to business goals and performance metrics, and effectively use tools & technology.
-Supports workload surges and/or Catastrophe operations as needed to include working significant overtime.
-Current Adjuster's license for all 50 States.

-The Multi-Product Agent educates customers on property, umbrella and auto insurance.

-Assessed their needs and recommends appropriate coverages, products and distinctive services.

-Helped Progressive grow as a multi-product insurance provider, in an effort to help us become the #1 destination insurer, building customer relationships lasting for decades.

-Serves as a lead resource and provides counsel to other team members

-Answer incoming calls/make outbound calls in a professional and courteous manner.

-Plan and schedule daily jobs in the most efficient and cost effective manner.

-Assign drivers based on capabilities and daily time in service in order to comply with DOT regulations.

-Route trucks using effective journey management skills.

-Ensure complete and accurate directions to jobsite to maximize efficiency and safety.

-Ensure that all rig moves are communicated to the appropriate salesperson and field supervisor.

-Retained and grew commercial waste removal and disposal services-

Worked with Outside Sales Representatives to help keep existing customers

-Interacted with customers, non-profit, business associations and trade shows

-Good at problem-solving and handling disgruntled customers-Worked in conjunction with other departments to resolve customer disputes & demonstrated the abilityto become proficient in the use of proprietary operational systems.

-Interviewed customers and recorded interview information into computer for customer service, talked with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

-Filled out contract forms, determined charges for services requested, collected deposits, prepared change of address records and issued discontinuance orders.

-Demonstrated effective use of software applications, at a minimum MS Word and Excel proficient.

-Delivered services to customers in a manner that promoted goodwill. Interacted with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

-Worked in a fast paced, cooperative, high call volume environment. Solicited sale of new or additional services.

-Worked in conjunction with other departments to resolve customer disputes & demonstrated the ability to become proficient in the use of proprietary operational systems

-Interviewed customers and recorded interview information into computer for customer service, talked with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

-Filled out contract forms, determined charges for service requested, collect deposits, prepared change of address records and issued discontinuance orders.

-Demonstrated effective use of software applications, at a minimum MS Word and Excel proficient.

-Delivered services to customers in a manner that promotes goodwill. Interacted with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

-Worked in a fast paced, cooperative, high call volume environment. Solicited sale of new or additional services

-Followed specifically-designed scripts to a tee in order to provide and maintain excellent customer service skills, customer satisfaction, and company views.

-Kept a positive demeanor regardless of any hectic situation.-Take pride in ensuring that each customer is aware that we appreciate their business

-Worked hand-in-hand with Hillsborough County solid waste to provide correct information to our customers.

-Sold auto parts, purchased junk vehicles.
-Served customers in person as well as over the phone.-Ensured workers accomplished tasks in a safe, efficient manner.-Maintained inventory to keep items up-to-date based on customer needs.

-Used various advertising techniques to increase clientele.-Used Maps to determine location of customer, as well as to help guide our drivers into taking best route to reach customer in time. '

-Provided ETA's for customers.

-Leading car buyer of 2013.

-Worked 50-60 hours each week.