Jose Perez
Tamarac,FL
Summary
Aims for a position within a company that encourages professional growth, where there are challenges and where can accomplish both personal and professional long-term goals, while still allowing to provide the best experience to the company and team that represents. Proven track record of delivering care in a compassionate and professional manner. Supervise and motivate shift managers and lead role players to meet corporate goals and metrics. Energetic team member with 5 years of experience in a variety of roles including manager, and team lead developers.
Overview
12
12
years of professional experience
Work History
Server
Applebee's
Tamarac
05.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure seamless service flow.
- Trained new servers on menu knowledge and service protocols.
- Implemented upselling techniques, increasing average check totals consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Manager
MOD PIZZA
02.2024 - 03.2025
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
- Responsible for leading shifts while solving squad problems when advice or guidance was needed
- Maintained an average of 100% on-time completion for all projects
- Showcase your knowledge of food and beverage menus, dietary restrictions, and food safety practices
Server/Bartender
Lazos Taco Shack
Milwaukee, WI
04.2020 - 08.2023
- Mixology & Drink Knowledge
- Proficiency in preparing classic and signature cocktails
- Ability to handle customer requests and complaints professionally
- Creating a positive and welcoming atmosphere
- Showcasing the ability to manage multiple tasks simultaneously, such as taking orders, serving food, and handling payments, while maintaining efficiency and accuracy
- Emphasize your ability to pay close attention to details, such as ensuring orders are accurate, food is served promptly, and tables are clean
- Showcasing knowledge of food and beverage menus, dietary restrictions, and food safety practices
Medical Assistant
PRO CARE MEDICAL GROUP
07.2021 - 02.2023
- Ensured quality patient care while supporting other medical staff members with their administrative and medical duties
- Assisted patients and obtained vital signs
- Request and record health history
- Prepared patients for provider exam and document results into the electronic medical record (EMR)
- Assisted patients in the scheduling of diagnostic tests, outpatient services and hospital admissions
Housekeeper
MAINSTAY SUITES
Milwaukee, WI
03.2017 - 04.2020
- Responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel
- Servicing guest rooms daily in accordance with hotel procedures
- Stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures
Front End Coordinator
PARTY CITY
Milwaukee, WI
09.2018 - 03.2019
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's end goals
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Cashier
CHIPOTLE
Milwaukee, WI
06.2014 - 06.2018
- Maintained a positive and professional attitude and working to deliver excellent customer service that addresses all the customer's needs while getting them through the check-out process quickly and easily
- Quickly learned and adapted to new POS systems
- Delivered more than 100 meals per week, ensuring the highest quality of care
- Handled the cash register in a high-volume store setting
- Multitasking abilities
Education
High School -
GRANDVIEW HIGHSCHOOL
06.2014
Skills
- Bilingual in Spanish (reading/writing/speaking)
- Self-starter who is efficient, organized and creative
- Works well under pressure in a fast-paced environment
- Strong Attention to detail
- Team player who likes a challenge
- Customer service
- Time management
- Communication skills
- Food service
- Restaurant experience
- Computer literacy
- Guest services
- Leadership
- Documentation review
- Microsoft word
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Applebee's
05.2025 - Current
Shift Manager
MOD PIZZA
02.2024 - 03.2025
Medical Assistant
PRO CARE MEDICAL GROUP
07.2021 - 02.2023
Server/Bartender
Lazos Taco Shack
04.2020 - 08.2023
Front End Coordinator
PARTY CITY
09.2018 - 03.2019
Housekeeper
MAINSTAY SUITES
03.2017 - 04.2020
Cashier
CHIPOTLE
06.2014 - 06.2018
High School -
GRANDVIEW HIGHSCHOOL