Jose Pinero Fernandez
New Rochelle,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Department Manager Intitutionals Relations
Military Aviation
03.2017 - 06.2019
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly activity plans.
- Created and enforced department policies, procedures and standards to establish productivity.
Head of the Department
Military Aviation
05.2015 - 03.2017
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Operator Technician Audiovisual Media
Military Aviation
07.2012 - 04.2015
- Performed inspections and routine maintenance on equipment.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Provided on-the-job training to newly hired workers and team members.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Assisted with equipment startups and machine installation tasks.
Telecommunications Operator
Military Aviation
07.2008 - 06.2012
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Education
Advance Technician in Communication And Electronic
Military University Institute of Communications
Caracas VenezuelaBachelor of Science - Engineer in Communications And Electronics
National Experimental University Simon Bolivar
Skills
- Revenue Growth
- IT Department Leadership
- Order Processing
- Team Meetings
- Corrective Actions
- Work Planning and Organization
- Supervisory Abilities
- Employee Performance Evaluations
Timeline
Department Manager Intitutionals Relations
Military Aviation
03.2017 - 06.2019
Head of the Department
Military Aviation
05.2015 - 03.2017
Operator Technician Audiovisual Media
Military Aviation
07.2012 - 04.2015
Telecommunications Operator
Military Aviation
07.2008 - 06.2012
Advance Technician in Communication And Electronic
Military University Institute of Communications
Bachelor of Science - Engineer in Communications And Electronics
National Experimental University Simon Bolivar
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