JOSE PLANCARTE
Comfort Suites
Baytown,Texas
2
Languages
7
years of professional experience
Front Desk Agent handling check-ins, check-outs, reservations, and payment processing in a busy hotel front office. Keeps guest issues moving with multi-line phone support, room coordination, and accurate cash and credit card transactions. Communicates clearly in English and Spanish to support guest service across a diverse traveler base.
Work History
Host
11 Months- Welcomed guests and coordinated waitlists to enhance guest experience.
- Collaborated with servers to ensure efficient service flow.
- Maintained clean front-of-house area to uphold restaurant standards.
Front Desk Agent
3 Years 7 Months- Provided exceptional customer service, ensuring guest satisfaction and addressing individual needs.
- Process check-ins, check-outs, reservations, and payments.
- Managed multi-line phone system, effectively resolving guest concerns to enhance their experience.
- Coordinate with housekeeping and maintenance.
- Processed cash and credit card transactions with high accuracy, maintaining financial integrity.
Education
High School Diploma
Skills
Customer Service
Cash Handling
Communication
Problem Solving
Microsoft Word & Excel
Telephone Etiquette
Multitasking
Teamwork
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Front Desk Agent
Comfort Suites
01.2023 - CurrentRead More
Host
Cracker Barrel Old Country Store
01.2020 - 12.2020Read More
Goose Creek Memorial
High School Diploma
Read More