Jose Quijada
AzCHOW
Douglas,USA
1
Language
1
Certification
10
years of professional experience
Experienced Community Health Worker and operations professional with 8 years in community outreach, team supervision, and program coordination. Expertise in client navigation, documentation, stakeholder communication, and developing outreach materials. Skilled in coordinating care for diverse populations and enhancing workflow efficiency. Committed to advancing access to care and promoting community wellness through culturally responsive initiatives.
Work History
Community Health Worker
1 Year 4 Months- Conducted community outreach and delivered culturally responsive health education, enhancing community awareness and understanding of health resources.
- Build trusted relationships with diverse populations to increase engagement and participation.
- Provide client navigation and resource coordination to improve access to healthcare and social services.
- Coordinated program activities and communicated outcomes with community partners, fostering collaboration and transparency in program progress.
- Supported successful expansion of a community-based program from 30 to 60 participants across a second 9-month phase through outreach, coordination, and stakeholder engagement.
- Maintain accurate documentation, data tracking, and reporting in compliance with program requirements.
- Develop presentations, reports, and visual materials to demonstrate program impact, community engagement, and measurable results.
- Built trusted relationships with diverse populations, increasing engagement and participation in health programs.
- Present programs at state and national levels to promote community health initiatives.
Processing Coordinator
2 Years 2 Months- Coordinated client services to facilitate food distribution, phone access, and medical appointments.
- Supported service coordination for over 100 clients weekly to enhance service delivery.
- Performed high-volume data entry and maintained accurate digital and physical records.
- Tracked inventory and generated reports to ensure accurate stock levels.
- Conducted daily roll calls and ensured documentation accuracy.
- Conducted visual inspections to ensure compliance and operational standards.
- Supported team members and assisted in workflow coordination.
Supervisor
6 Years 6 Months- Supervised and developed a team of 10–16 agents, achieving monthly performance targets.
- Led team meetings focused on goal tracking and performance improvement.
- Conducted live call monitoring and coaching sessions to enhance agent skills and improve service quality.
- Monitored performance metrics to identify trends and maintained detailed reporting records for management review.
- Managed customer service escalations, resolving issues efficiently while ensuring customer satisfaction.
- Ensured compliance with company policies and quality standards.
- Maintained 100% documentation compliance during audits.
Education
Bachelor of Science - Project Management
High School Diploma
Skills
Community outreach
Health education
Client navigation
Data collection
Program evaluation
Culturally responsive education
Program evaluation
Program Coordination
Team Leadership & Coaching
Graphic design
Microsoft Office & Google Workspace
Certification
- Community Health Worker
- State of Arizona
- July-2025
Languages
Bilingual: English and Spanish
Timeline
Community Health Worker
AzCHOW
04.2025 - CurrentRead More
Processing Coordinator
SOSI
01.2023 - 03.2025Read More
Supervisor
Advanced Call Center Technologies
07.2016 - 01.2023Read More
Douglas High School
High School Diploma
Read More
Western Governors University
Bachelor of Science from Project Management
Read More