Dave Ramirez
Collection Specialist
IL
Summary
Adept at reaching out to students by phone and email. Skilled in resolving billing issues, reviewing accounts and correcting discrepancies.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Collection Specialist
Northern Illinois University
Dekalb, IL
03.2019 - Current
- Increase student financial literacy.
- Review balance options to reduce student debt.
- Monitor accounts for delinquency.
- Responsible for outreaching to former students with past due accounts.
Janitor
Petro Stopping Centers
Rochelle, IL
08.2017 - Current
- Responsible for maintaining clean standards in facility.
- Cleaned and disinfected restrooms and showers.
- Emptied trash cans outside building.
- Restocked shower supplies.
Window Cleaner
Matt's Window Cleaning
Rochelle, IL
08.2016 - 07.2017
- Cleaned windows, screens and gutters.
- Promoted cleaning services on routes.
- Pressure washed residential and commercial units.
- Set up cleaning supplies and equipment.
Customer Service Representative
Expert Global Solutions
Rockford, IL
08.2015 - 05.2016
- Educated customers about billing and payments.
- Resolved billing issues.
- Troubleshooted wireless device.
- Updated accounts.
Student Loan Counselor
Ceannate/I-3 Group
Rockford, IL
12.2010 - 02.2015
- Counseled students about options to avoid student loan default.
- Updated student account information.
- Assisted student with calls to their student loan servicers.
- Explained student loan responsibilities.
International Customer Service Representative
SPX Hydraulic Technologies
Rockford, IL
06.2007 - 05.2009
- Answered customer service inquiries from distributors in Latin American, Shanghai and Netherlands.
- Verified information concerning inventory.
- Created export documentation.
- Informed departments of product requests and changes to customer orders.
Education
Bachelor of General Studies -
Northern Illinois University
12.2019 - Current
Associate of Applied Science - Business Management
Rasmussen College
01.2008 - 09.2010
Timeline
Bachelor of General Studies -
Northern Illinois University
12.2019 - Current
Collection Specialist
Northern Illinois University
03.2019 - Current
Janitor
Petro Stopping Centers
08.2017 - Current
Window Cleaner
Matt's Window Cleaning
08.2016 - 07.2017
Customer Service Representative
Expert Global Solutions
08.2015 - 05.2016
Student Loan Counselor
Ceannate/I-3 Group
12.2010 - 02.2015
Associate of Applied Science - Business Management
Rasmussen College
01.2008 - 09.2010
International Customer Service Representative
SPX Hydraulic Technologies
06.2007 - 05.2009