Jose Ramirez
New Braunfels,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
2026
2026
years of professional experience
Work History
Collections Specialist
Citibank
San Antonio, Texas
06.2024 - Current
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Processed payments over phone and set up recurring drafts.
- Use advanced negotiation skills to resolve high risk calls.
- Coached/trained new collection team members.
- Follow compliance procedures and practices.
- Demonstrate technical/administrative expertise.
Customer Service Associate
HD Supply
New Braunfels, TX-Texas
08.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Took inbound calls as well as made outbound calls, remote call center associate
Assistant Manager
NC Food Mart
New Braunfels, TX-Texas
03.2021 - 08.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Detailer
Blue Bonnet Ford
New Braunfels, TX-Texas
02.2020 - 03.2021
- Washed wide range of vehicles each day.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
Quality Controller
MEC Construction
Beckley, WV
08.2018 - 12.2019
- Managed quality operations to comply with contracts, company policies and safety protocols.
- Maintained quality management structure by conducting continuous reviews.
- Checked production performance for compliance with process standards.
- Coordinated regulatory inspections and documentation.
- Tested products throughout production process to determine performance, characteristics and dimensions.
- Performed detailed inspections and standardized tests on product samples to assess compliance with tolerances.
- Updated documentation for rejected components and finished products.
- Optimized tools and equipment to reduce errors.
- Reviewed supplier materials to check against drawings.
Collections Specialist
Citibank
Education
High School Diploma -
Canyon High School
New Braunfels05.2012
Skills
- Quality Assurance
- Problem Resolution
- Software troubleshooting
- Inbound and Outbound Calling
Languages
English
Full Professional
Spanish
Limited
Timeline
Collections Specialist
Citibank
06.2024 - Current
Customer Service Associate
HD Supply
08.2022 - Current
Assistant Manager
NC Food Mart
03.2021 - 08.2022
Detailer
Blue Bonnet Ford
02.2020 - 03.2021
Quality Controller
MEC Construction
08.2018 - 12.2019
High School Diploma -
Canyon High School
Collections Specialist
Citibank